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Senior Client Success Manager - Strategic Accounts

2 hours, 39 minutes ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
E-commerce Salesforce
Apply Now
Rithum

Rithum

End to End E Commerce Solutions for Brands & Retailers | Rithum CommerceHub and ChannelAdvisor are now united as Rithum. We empower top brands, suppliers, and retailers with durable, profitable e commerce solutions. Rithum is the hottest place for free...

Internet Software & Services
$13M raised
View All Jobs 49

Description

  • Serve as the primary relationship owner for a portfolio of strategic accounts across onboarding, renewal, and expansion.
  • Align with each client’s business objectives, industry context, and success measures.
  • Lead onboarding and implementation efforts with customized guidance and strategic alignment.
  • Conduct regular business reviews and success checkpoints to communicate progress and impact.
  • Monitor account health, identify risks early, and develop mitigation strategies using data and client insights.
  • Facilitate enablement sessions to improve product adoption and support business outcomes.
  • Partner cross-functionally with Sales, Legal, Finance, Product, and Support on client issues, roadmap feedback, contract terms, pricing, and approvals.
  • Identify and nurture upsell and cross-sell opportunities aligned to client goals.
  • Own and execute the renewal process for each account with accuracy and timeliness.
  • Coach and mentor less experienced Client Success Managers.

Requirements

  • 3+ years of experience in client success, renewals, or account management in a B2B SaaS environment.
  • Experience supporting strategic accounts with complex stakeholder landscapes and significant revenue potential.
  • Strong executive presence and experience managing escalations and high-stakes conversations with senior stakeholders.
  • Strong verbal and written communication skills with the ability to influence stakeholders at multiple levels.
  • Experience with contract management and renewals, including work with procurement teams or legal stakeholders.
  • Familiarity with strategic account planning and enterprise procurement or legal processes.
  • Excellent organizational skills and the ability to manage multiple priorities effectively.
  • High proficiency with Salesforce and related tools for account workflows and data accuracy.
  • Prior eCommerce or eCommerce SaaS experience.
  • Bachelor's degree in business, Marketing, Communications, or a related field (preferred).
  • 5+ years of progressive experience in client-facing roles and supporting increasingly complex accounts (preferred).
  • Experience supporting client enablement and training, and using data-driven insights to guide decisions (preferred).
  • Proficiency with client success platforms such as Gainsight and client metrics such as NPS, CSAT, and adoption data (preferred).
  • Up to 10% travel required.

Benefits

  • Expected base pay range of $75,000-$130,000 per year.
  • 10% discretionary bonus for non-sales roles.
  • Medical, dental, and vision coverage with company HSA contributions starting on Day 1.
  • 6% 401(k) match.
  • Competitive time off package including 20 PTO days, 9 company-paid holidays, 2 floating holidays, 7 sick days, 2 wellness days, and 1 paid volunteer day.
  • Paid caregiver leave: 12 weeks primary caregiver leave and 4 weeks secondary caregiver leave.
  • Remote-first working conditions with a $65/month remote work stipend for internet.
  • Access to the Calm app, the Employee Assistance Program, tuition assistance, career development opportunities, and charitable contribution match up to $250 per year.

Interested in this position?

Apply directly on the company website

Apply Now

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