RemoteLeaf Logo
Log in Sign up

Client Success Manager

1 hour, 40 minutes ago
United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
CRM E-commerce Looker Power BI Salesforce
Apply Now
Rithum

Rithum

End to End E Commerce Solutions for Brands & Retailers | Rithum CommerceHub and ChannelAdvisor are now united as Rithum. We empower top brands, suppliers, and retailers with durable, profitable e commerce solutions. Rithum is the hottest place for free...

Internet Software & Services
$13M raised
View All Jobs 65

Description

  • Manage key relationships with current retailer clients and define what success looks like for their programs.
  • Create and maintain joint success plans that align clients to a roadmap for achieving their goals.
  • Support client platform utilization and drive product listing success through training and enablement.
  • Monitor feature adoption and usage across your book of business and advise on best practices.
  • Recommend ways to expand participation across global marketplaces to help drive GMV.
  • Partner cross-functionally with Sales, Product, Managed Services, Support, and Implementation to ensure a smooth client experience.
  • Follow standard procedures and collaborate with team members to resolve routine client issues.

Requirements

  • 2+ years of client success or account management experience in a SaaS environment with strategic account planning and client roadmap development.
  • Prior experience working in SaaS or technology; experience supporting brands, retailers, or marketplace businesses is preferred.
  • Comfort using AI tools such as chat-based assistants, summarization tools, and reporting copilots in daily work.
  • Experience using a major CRM tool, with Salesforce or Gainsight preferred.
  • Ability to interpret reports and compare analytics; experience with Looker and PowerBI preferred.
  • Exceptional interpersonal and communication skills for working across functions and levels, including executives and technical teams.
  • Excellent written, verbal, and presentation skills.
  • Ability to organize work, prioritize tasks, and manage multiple changing priorities.
  • Strong curiosity and initiative, with the ability to independently problem-solve, learn quickly, and work autonomously.
  • Demonstrated attention to detail, high-quality work, and a strong focus on client satisfaction.
  • Highly collaborative approach to problem-solving in a fast-paced environment.
  • Bachelor's degree preferred.
  • Retail industry and/or supply chain experience preferred.
  • 2+ years of eCommerce platform experience preferred.
  • Dropship or marketplace experience preferred.
  • Up to 10% travel required.

Benefits

  • Expected base pay range of $60,000-$93,000 per year.
  • Discretionary bonus of 10% of annual base salary.
  • Medical, dental, and vision benefits with company HSA contributions starting on Day 1.
  • 6% 401(k) match.
  • Competitive time off package including 20 PTO days, 9 company-paid holidays, 2 floating holidays, 7 sick days, 2 wellness days, and 1 paid volunteer day, with additional PTO at 3 and 5 years of service.
  • 12 weeks primary caregiver leave and 4 weeks secondary caregiver leave.
  • Access to the Calm app and the Employee Assistance Program.
  • $65/month remote work stipend for internet.
  • Tuition assistance and career development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Smartsheet

Principal Customer Success Manager, Enterprise

Smartsheet 1K-5K Internet Software & Services

Smartsheet is seeking a Principal Customer Success Manager to manage strategic relationships with large SaaS customers and help drive adoption, retention, and expansion in its collaborative work management platform business.

United States Full-time Lead Customer Success Manager
$135k-$172k
21 minutes ago
Firework

Manager, Client Leadership

Firework 251-1K Internet Software & Services

Firework is seeking a Manager, Client Leadership in Dubai to lead enterprise customer success for its AI and video commerce platform across the Middle East, with a focus on growing existing accounts and driving long-term customer value.

United Arab Emirates Full-time Senior Customer Success Manager
E-commerce Salesforce
39 minutes ago
Fieldwire

Construction Success Manager

Fieldwire 251-1K Construction & Engineering

Fieldwire by Hilti is hiring a remote Construction Success Manager in Australia to help construction customers deploy, train on, and adopt its project management platform.

Australia Full-time Junior Customer Success Manager Technical Account Manager
$104k-$127k
CRM
1 hour, 18 minutes ago
My Money Matters

Senior Customer Success Manager

My Money Matters Internet Software & Services

My Money Matters is hiring a Senior Customer Success Manager to manage a scaled portfolio of public sector partner accounts and drive retention, renewals, and growth within a digital-first Customer Success function.

United Kingdom Full-time Senior Customer Success Manager
1 hour, 58 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers