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Internet Software & Services

Information Technology

$13M raised

6 open positions

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Business Systems Analyst - Salesforce, Gainsight Admin

3 weeks ago

United States

Full-time

Junior

Business Analyst

Customer and Technical Support

Salesforce

Apply Now

Rithum

Internet Software & Services

$13M raised

View All Jobs 6

Description

Administer Salesforce for Services, including configuration, automation, permissions, and deployments.
Partner with central Salesforce and IT teams to coordinate releases and enterprise platform changes.
Configure Salesforce AI capabilities such as Agentforce, AI case summaries, case classification, and response drafting.
Translate business requirements into scalable platform solutions.
Administer Gainsight, including health scoring, automation, programs, dashboards, and reporting.
Maintain Salesforce-Gainsight integrations, including API monitoring, data synchronization, and platform performance.
Administer Staircase AI integration and keep customer health data accurate and actionable.
Administer Pendo, including configuration, guides, permissions, and feature enablement.
Analyze product adoption data and recommend improvements to adoption and operational effectiveness.
Troubleshoot system, integration, and data quality issues while minimizing disruption.

Requirements

2+ years of experience administering Salesforce and Gainsight.
Experience configuring enterprise applications, automation, permissions, integrations, and data management.
Experience supporting APIs, data synchronization, and cross-platform system dependencies.
Ability to translate business requirements into scalable technical solutions.
Strong analytical and problem-solving skills to diagnose and resolve technical and data quality issues.
Ability to manage competing priorities across multiple stakeholder groups.
Experience using AI tools such as ChatGPT, Microsoft Copilot, or Claude to improve productivity.
Proficiency with Microsoft Office, including Excel.
Bachelor's degree preferred.
4+ years of enterprise systems administration experience preferred.
Administrator certification in Salesforce, Gainsight, Pendo, or comparable platforms preferred.
Experience with Salesforce-Gainsight integrations, customer health scoring, and Journey Orchestrator (Programs) preferred.
Experience implementing Salesforce AI capabilities such as Agentforce or Einstein preferred.
Experience supporting Client Success, Support, Onboarding, or Services Operations in a SaaS or commerce technology environment preferred.
Strong communication, organization, and process improvement skills preferred.
Up to 10% travel required.

Benefits

Base salary range of $65,000-$117,000 per year.
10% discretionary annual bonus for non-sales roles.
Medical, dental, and vision coverage with company HSA contributions starting Day 1.
6% 401(k) match.
Competitive PTO and leave package, including PTO, paid holidays, floating holidays, sick days, wellness days, and paid volunteer day.
Paid parental leave, including 12 weeks primary caregiver leave and 4 weeks secondary caregiver leave.
Remote-first work environment with a $65/month internet stipend.
Access to the Calm app and Employee Assistance Program.
Tuition assistance and career development opportunities.
Charitable contribution match up to $250 per year.

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