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Senior Manager, Client Engagement

2 months ago
United States
Senior
Account Manager
Sales and Business Development
CRM
Apply Now
Right Side Up

Right Side Up

Right Side Up is a premium growth marketing agency that offers strategic, flexible, and expert marketing services. They provide access to top marketing freelancers with deep industry knowledge, helping businesses accelerate their growth through executi...

Professional Services
51-250
Founded 2016
View All Jobs 27

Description

  • Build strong relationships with client stakeholders across a portfolio of enterprise accounts.
  • Develop a deep understanding of each client’s business, marketing strategy, and growth goals.
  • Own the health and success of the client portfolio by driving engagement, satisfaction, and retention.
  • Lead communications between clients and consultants through structured outreach and regular check-ins.
  • Monitor consultant utilization and engagement effectiveness, identify risks, and execute mitigation strategies.
  • Advocate for clients internally by surfacing feedback and influencing product and process improvements.
  • Collaborate with the Marketing Strategy team to identify and drive expansion opportunities.
  • Navigate and resolve difficult client situations quickly and constructively while preserving relationships.

Requirements

  • 6-10 years of experience in marketing, consulting, client services, or account management.
  • Experience in fast-moving services environments such as agencies, consulting firms, or tech companies.
  • Strong relationship management skills and the ability to build trust with a wide range of stakeholders.
  • Demonstrated leadership in driving client success across a range of clients.
  • Growth marketing experience in channels such as performance marketing or CRM/lifecycle.
  • Highly organized operator with the ability to manage multiple engagements and maintain strong attention to detail.
  • Strong problem-solving instincts and the ability to navigate challenging situations thoughtfully and proactively.
  • Fluency with AI and the ability to identify and implement points of leverage.
  • Comfort working independently in a fast-paced, evolving, and collaborative environment.
  • Excellent written and verbal communication skills.

Interested in this position?

Apply directly on the company website

Apply Now

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