Client Delivery Manager

3 days, 5 hours ago
Full-time
Executive
Project and Program Management
Reworks Solutions

Reworks Solutions

ReWorks Solutions provides rigorously vetted, native English-speaking remote professionals backed by white-glove management and proactive support.

Internet Software & Services

Description

  • Serve as the primary point of contact for client strategy, performance, timelines, and operational matters.
  • Lead client onboarding, including kickoff calls and implementation coordination.
  • Conduct regular client meetings, performance reviews, and Quarterly Business Reviews (QBRs).
  • Manage client retention efforts and proactively address concerns or performance issues.
  • Lead and support a team of channel managers, SEO specialists, designers, developers, and support staff.
  • Monitor workload distribution and support capacity planning across departments.
  • Oversee the performance of Google Ads, Meta Ads, SEO, web, and creative campaigns.
  • Analyze account performance, identify optimization opportunities, and guide implementation.
  • Own client reporting processes, including dashboards, monthly reports, and quarterly reviews.
  • Review client deliverables for quality and consistency, and maintain SOPs, workflows, and operational documentation.
  • Act as the first point of escalation for client concerns, account issues, and operational challenges.
  • Coordinate cross-functional teams to resolve issues and implement account recovery efforts.

Requirements

  • 8+ years of experience in digital marketing, with most experience gained in an agency environment.
  • Experience managing a portfolio of 20+ retainer clients or $1M+ in annual agency revenue.
  • Strong knowledge of Google Ads and Meta Ads, including campaign analysis and optimization.
  • Working knowledge of SEO and digital marketing best practices.
  • Proven experience leading and developing teams, including managing direct reports.
  • Excellent client-facing communication and relationship management skills.
  • Experience with project management platforms such as ClickUp or similar tools.
  • Proficiency with CRM systems and collaboration tools such as Slack.
  • Strong analytical, organizational, and problem-solving abilities.
  • Experience using AI tools such as ChatGPT or Claude to improve operational efficiency.
  • Ability to manage multiple priorities in a fast-paced agency environment.
  • Experience within healthcare, therapy, behavioral health, or ABA-related industries, preferred.
  • Familiarity with HIPAA-compliant marketing environments, preferred.
  • Experience with landing page builders such as Unbounce, Elementor, Webflow, or GoHighLevel, preferred.
  • Copywriting and content review experience, preferred.
  • Experience contributing to agency growth, operational scaling, or strategic planning initiatives, preferred.

Benefits

  • Remote work from home.
  • Comfortable working U.S. hours.

Interested in this position?

Apply directly on the company website

Apply Now

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