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Client Delivery Manager

3 days, 5 hours ago
United States, South Africa
Full-time
Executive
Program Manager
Project and Program Management
ClickUp Digital Marketing Facebook Ads Google Ads HIPAA SEO Webflow
Apply Now
Reworks Solutions

Reworks Solutions

ReWorks Solutions provides rigorously vetted, native English-speaking remote professionals backed by white-glove management and proactive support.

Internet Software & Services
View All Jobs 72

Description

  • Serve as the primary point of contact for client strategy, performance, timelines, and operational matters.
  • Lead client onboarding, including kickoff calls and implementation coordination.
  • Conduct regular client meetings, performance reviews, and Quarterly Business Reviews (QBRs).
  • Manage client retention efforts and proactively address concerns or performance issues.
  • Lead and support a team of channel managers, SEO specialists, designers, developers, and support staff.
  • Monitor workload distribution and support capacity planning across departments.
  • Oversee the performance of Google Ads, Meta Ads, SEO, web, and creative campaigns.
  • Analyze account performance, identify optimization opportunities, and guide implementation.
  • Own client reporting processes, including dashboards, monthly reports, and quarterly reviews.
  • Review client deliverables for quality and consistency, and maintain SOPs, workflows, and operational documentation.
  • Act as the first point of escalation for client concerns, account issues, and operational challenges.
  • Coordinate cross-functional teams to resolve issues and implement account recovery efforts.

Requirements

  • 8+ years of experience in digital marketing, with most experience gained in an agency environment.
  • Experience managing a portfolio of 20+ retainer clients or $1M+ in annual agency revenue.
  • Strong knowledge of Google Ads and Meta Ads, including campaign analysis and optimization.
  • Working knowledge of SEO and digital marketing best practices.
  • Proven experience leading and developing teams, including managing direct reports.
  • Excellent client-facing communication and relationship management skills.
  • Experience with project management platforms such as ClickUp or similar tools.
  • Proficiency with CRM systems and collaboration tools such as Slack.
  • Strong analytical, organizational, and problem-solving abilities.
  • Experience using AI tools such as ChatGPT or Claude to improve operational efficiency.
  • Ability to manage multiple priorities in a fast-paced agency environment.
  • Experience within healthcare, therapy, behavioral health, or ABA-related industries, preferred.
  • Familiarity with HIPAA-compliant marketing environments, preferred.
  • Experience with landing page builders such as Unbounce, Elementor, Webflow, or GoHighLevel, preferred.
  • Copywriting and content review experience, preferred.
  • Experience contributing to agency growth, operational scaling, or strategic planning initiatives, preferred.

Benefits

  • Remote work from home.
  • Comfortable working U.S. hours.

Interested in this position?

Apply directly on the company website

Apply Now

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