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Customer Success Manager

1 month, 1 week ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
CRM HubSpot
Apply Now
rePurpose Global

rePurpose Global

rePurpose Global is a leading Plastic Action Platform empowering businesses and individuals to reduce plastic waste, revive lives, and restore nature's balance through innovative solutions and impactful projects.

Professional Services
51-250
Founded 2016
$0M raised
View All Jobs 4

Description

  • Own a portfolio of accounts as the primary point of contact from onboarding through renewal.
  • Guide customers through complex, data-intensive compliance and reporting workflows tied to EPR and packaging regulations across multiple jurisdictions.
  • Project manage multiple accounts simultaneously against strict regulatory deadlines while coordinating with Product, Delivery, and Enablement teams.
  • Build and maintain relationships across multiple stakeholder levels through structured cadences such as QBRs and proactive health reviews.
  • Own the full renewal cycle, including forecasting, risk management, and closing renewals on time.
  • Identify and develop upsell and cross-sell opportunities across compliance and plastic recovery product lines.
  • Work with large, complex data sets to surface customer insights, monitor submission accuracy, and flag issues early.
  • Maintain accurate account data, health scores, and renewal forecasts in the CS platform and CRM.

Requirements

  • 3+ years of experience in a Customer Success Manager role with direct ownership of retention and growth for a book of business.
  • Proven ability to manage customers through compliance, regulatory, or data-intensive workflows with hard deadlines.
  • Comfort working with large data sets and the ability to analyze, interpret, and communicate data clearly to non-technical stakeholders.
  • Strong project management skills with the ability to run multiple workstreams in parallel.
  • Experience with HubSpot or a comparable CRM, including maintaining clean data and using it to drive decisions.
  • An AI-forward mindset with experience using AI tools to automate repetitive tasks and improve customer interactions.
  • Comfort operating in a startup environment with evolving processes, products, and priorities.
  • Strong written and verbal communication skills for simplifying complex regulatory or technical concepts.
  • Remote role with the option to work from the NYC office three days per week if based in New York City.

Benefits

  • Remote work flexibility.
  • Optional hybrid arrangement in New York City with 3 days per week in the office.
  • Global team with members across multiple U.S. and international locations.

Interested in this position?

Apply directly on the company website

Apply Now

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