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Customer Success Manager- US (Mid West and West Coast - Spanish Speaking)

13 hours, 46 minutes ago
North America, United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Apply Now
Dexory

Dexory

Dexory is a robotics and AI company that specializes in automation, digital twin technology, and data-led solutions. Their innovative system combines stock scanning robots with warehouse analytics to provide real-time visibility and accuracy in invento...

IT Services
11-50
$38M raised
View All Jobs

Description

  • Lead customer onboarding as the primary point of contact for implementation.
  • Build trusted relationships with stakeholders across warehouse, operations, and leadership teams.
  • Deliver customer training and workshops onsite and virtually.
  • Create and manage customer success plans with clear KPIs and milestones.
  • Monitor account health using usage data, feedback, and engagement signals.
  • Own renewals and upsell opportunities to expand account value.
  • Collaborate with Sales, Product, and Engineering on customer outcomes and feedback.
  • Gather and report customer feedback to inform product development and enablement strategies.
  • Support customers in interpreting operational insights and resolving deployment or troubleshooting issues.

Requirements

  • Proven experience in a Customer Success, Solutions Engineer, or commercial post-sales role, ideally in SaaS or a data-driven technology company.
  • Strong commercial acumen with experience driving renewals, expansions, and long-term account growth.
  • Excellent communication and presentation skills for technical and non-technical stakeholders.
  • Ability to interpret and explain data-driven insights, including warehouse or operational metrics and trends.
  • Experience delivering onboarding, training, and customer-facing workshops in person and virtually.
  • Highly proactive and organized, with the ability to manage multiple client relationships and priorities.
  • Willingness to travel frequently across North America, estimated at 1+ day per week.
  • Comfort working with dashboards and back-end systems to track usage trends and assist with operational troubleshooting.
  • Fluent Spanish speaking skills are essential.
  • No sponsorship or relocation support is available for this role.

Benefits

  • Health insurance.
  • 401(k) retirement plan.
  • 20 days of annual leave.
  • Social security contributions and related statutory benefits.
  • Guided by four operating principles: Performance, Impact, Commitment, and One team.

Interested in this position?

Apply directly on the company website

Apply Now

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