Customer Success Manager - India

14 hours, 6 minutes ago
Full-time
Senior
Customer and Technical Support
JumpCloud

JumpCloud

JumpCloud provides a unified platform for managing identity, access, and devices across various operating systems, enabling secure and frictionless access to resources through features like single sign-on, multi-factor authentication, and a Zero Trust ...

Internet Software & Services
251-1K
Founded 2013
$417M raised

Description

  • Own the post-sales success plan for an assigned portfolio of enterprise and commercial accounts.
  • Serve as a trusted technical advisor to IT, security, and executive stakeholders.
  • Lead complex technical onboarding, deployment architecture, feature rollouts, and change management.
  • Monitor account usage, deployment health, and platform telemetry to identify adoption risks and unused features.
  • Own high-priority technical escalations and coordinate resolution with Support, Product, and Engineering.
  • Prepare and run executive and technical business reviews that demonstrate value, ROI, and roadmap alignment.
  • Identify expansion opportunities, new use cases, and add-on products in partnership with Account Managers.
  • Advocate for customer requirements by routing feedback, feature requests, and bug patterns to Product and Engineering.
  • Develop mitigation plans and retention strategies for at-risk accounts.

Requirements

  • 5+ years of customer-facing technical experience in SaaS, with at least 3+ years in a dedicated technical capacity.
  • Experience in Customer Success, Technical Account Management, Solutions Engineering, Technical Support, or Professional Services.
  • Hands-on expertise in at least three core areas: IAM, SAML/SCIM/SSO, directory services, device and endpoint management, security and Zero Trust, or APIs/integrations.
  • Experience administering Active Directory, LDAP, Microsoft Entra ID (Azure AD), Okta, or Google Workspace.
  • Experience managing Windows, macOS, and Linux environments, including Apple Business Manager/APNs.
  • Experience with RADIUS authentication, Passwordless, Conditional Access, and network security concepts.
  • Experience with REST APIs, webhooks, JSON, and systems integration workflows.
  • Comfort testing platform features, building lab environments, and troubleshooting complex configurations.
  • Exceptional written and spoken English with the ability to translate technical concepts into business outcomes.
  • Proficiency in PowerShell, Bash, or Python for IT automation is preferred.
  • Experience with AWS services, networking protocols, RADIUS, or Intune/Okta certifications is preferred.
  • Direct JumpCloud administration experience or prior SysAdmin/IT Manager experience is preferred.
  • Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or equivalent practical experience is preferred.
  • Must be located in and authorized to work in India.

Benefits

  • Remote-first work environment within India.
  • Opportunity to work with a strategic enterprise and commercial portfolio across APAC and EMEA.
  • Work in a fast-paced SaaS environment with cross-functional visibility.
  • Chance to influence product and feature direction through customer feedback.
  • Equal opportunity employer consideration for all applicants.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Onboarding Specialist - MerusCase

Paradigm 51-250 Internet Software & Services

Paradigm is hiring an entry-level Customer Onboarding Specialist to support MerusCase clients through onboarding, training, and ongoing account management in a fast-moving legal software environment.

13 hours, 36 minutes ago

Customer Success Manager- US (Mid West and West Coast - Spanish Speaking)

Dexory 11-50 IT Services

Dexory is hiring a fluent Spanish-speaking Customer Success Manager to support key North American customers using DexoryView, driving onboarding, adoption, and long-term account growth in warehouse automation.

13 hours, 36 minutes ago

Client Success Specialist

Punch List Digital is hiring a remote Client Success Specialist to manage client relationships and coordinate digital marketing efforts for home services businesses.

Digital Marketing Google Ads SEO
13 hours, 51 minutes ago

Customer Success

Standard Metrics 11-50 Capital Markets

Standard Metrics is hiring a Customer Success professional to manage post-sales customer relationships for leading venture capital firms and startups, driving adoption, retention, renewals, and platform value.

CRM
14 hours, 6 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers