Customer Success Manager II

2 weeks, 5 days ago
Full-time
Junior
Customer and Technical Support
Renaissance

Renaissance

Renaissance is a global leader in K‒12 educational software solutions and learning analytics. Their products, trusted by educators, aim to enhance curriculum, support differentiated instruction, and personalize practice in reading, writing, and math. W...

Internet Software & Services
1K-5K
Founded 1986
$40M raised

Description

  • Independently manage a portfolio of district and school accounts across assigned territories.
  • Develop proactive customer success strategies based on segmentation, goals, and objectives.
  • Ensure customers remain engaged and satisfied throughout their journey with Renaissance.
  • Identify, document, and escalate customer risks using local and territory context.
  • Collaborate with Sales, Customer Support, and Customer Education to support customers.
  • Facilitate or manage support, product, and experience-related customer challenges.
  • Lead strategic customer conversations to align product value with customer goals.
  • Drive product adoption strategies and scalable solutions for common customer challenges.
  • Analyze customer feedback and success metrics and share actionable insights with leadership.
  • Execute retention strategies, including proactive risk assessment and churn mitigation.
  • Monitor new customers through onboarding to ensure a smooth transition.
  • Provide mentorship on CSM best practices and serve as a subject matter expert.

Requirements

  • 2-3 years of experience in Customer Success required.
  • Strong understanding of the K-12 education competitive landscape.
  • Strong organizational, analytical, and detail-oriented thinking skills.
  • Ability to work efficiently in a goal-oriented environment.
  • Strong customer success strategy acumen with business development and negotiating skills.
  • Strong interpersonal, written, presentation, and oral communication skills.
  • Proven track record of meeting or exceeding goals and delivering customer outcomes.
  • Experience within a SaaS education company preferred.
  • Ability to work in the United States; U.S. work authorization required.
  • Customer Success Manager roles are hired at CSM I, II, or III level depending on experience.

Benefits

  • Salary range of $56,100 to $77,200 base pay, plus bonus opportunities for hitting CSM targets.
  • World-class health benefits including medical, prescription, dental, vision, and telehealth coverage.
  • Health Savings Accounts and Flexible Spending Accounts.
  • 401(k) and Roth 401(k) plans with company match.
  • Paid vacation and sick time off.
  • 12 paid holidays.
  • Parental leave of 20 total weeks, including 14 weeks paid, plus Milk Stork program.
  • Tuition reimbursement.
  • Life and disability insurance.
  • Well-being and Employee Assistance Programs.
  • Remote work designation indicated by #LI-Remote.

Interested in this position?

Apply directly on the company website

Apply Now

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