Customer Success Manager II

2 hours, 20 minutes ago
Full-time
Junior
Customer and Technical Support
Renaissance

Renaissance

Renaissance is a global leader in K‒12 educational software solutions and learning analytics. Their products, trusted by educators, aim to enhance curriculum, support differentiated instruction, and personalize practice in reading, writing, and math. W...

Internet Software & Services
1K-5K
Founded 1986
$40M raised

Description

  • Independently manage a portfolio of district and school accounts across assigned territories.
  • Develop proactive customer strategies based on segmentation, goals, and objectives.
  • Ensure customers are supported and satisfied throughout their journey with Renaissance.
  • Identify, document, and escalate customer risks as needed using local territory context.
  • Collaborate with Sales, Customer Support, and Customer Education to support customers.
  • Lead strategic customer conversations aligned to product value and customer goals.
  • Drive product adoption strategies and scalable solutions for common customer challenges.
  • Analyze customer feedback and success metrics to share actionable insights with CS leadership.
  • Execute retention strategies by monitoring accounts and mitigating churn risk.
  • Support onboarding to ensure smooth customer transitions.
  • Serve as a mentor and subject matter expert on customer success best practices and product support.

Requirements

  • 2-3 years of experience in Customer Success required.
  • Strong understanding of the K-12 education competitive landscape.
  • Strong organizational, analytical, and detail-oriented thinking skills.
  • Ability to work efficiently in a goal-oriented environment.
  • Excellent customer success strategy acumen with business development and negotiating skills.
  • Strong interpersonal, written, presentation, and oral communication skills.
  • Proven track record of meeting or exceeding goals and delivering customer outcomes.
  • Experience within a SaaS education company is preferred.
  • Applicants must be authorized to work for any employer in the United States.
  • Ability to work remotely (#LI-Remote).

Benefits

  • Base salary range of $56,100 - $77,200.
  • Additional bonus opportunities for hitting CSM targets.
  • Medical, prescription, dental, vision, and telehealth coverage.
  • Health Savings Accounts and Flexible Spending Accounts.
  • 401(k) and Roth 401(k) with company match.
  • Paid vacation and sick time off plus 12 paid holidays.
  • Parental leave of 20 total weeks, with 14 weeks paid, plus Milk Stork program.
  • Tuition reimbursement, life and disability insurance, and well-being and employee assistance programs.

Interested in this position?

Apply directly on the company website

Apply Now

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