Employee Experience Specialist On/Off boarding-MENA

2 weeks, 3 days ago
Full-time
Mid Level
Operations
RemotePass

RemotePass

RemotePass provides a comprehensive solution for hiring, onboarding, and managing global teams, ensuring compliance with international payroll and benefits while facilitating contractor management and employee relocation.

Professional Services
51-250
Founded 2020

Description

  • Serve as the first point of contact for employee onboarding and HR support queries through the ticketing system, particularly across MENA.
  • Escalate medium- and high-complexity issues to Employee Experience, Payroll, Legal, and other internal teams.
  • Coordinate onboarding workflows for MENA hires with internal teams and external partners.
  • Support employee mobility activities, including relocations, document management, and employment documentation.
  • Manage and prioritize open tickets while ensuring timely, accurate responses.
  • Maintain accurate records across Monday.com, Dropbox, HRIS, and other platforms.
  • Organize internal documentation and training resources under the guidance of the Employee Experience Manager.
  • Identify trends in employee queries and contribute to process and documentation improvements.
  • Collaborate with cross-functional teams and external stakeholders on Employee Experience projects and daily operations.

Requirements

  • 4+ years of experience in HR support, onboarding coordination, employee lifecycle management, or mobility operations.
  • Experience with employment operations and onboarding processes in MENA markets, including the GCC, Middle East, North Africa, or Africa.
  • Familiarity with international onboarding procedures and employment documentation.
  • Strong organizational, multitasking, and attention-to-detail skills.
  • Excellent written and verbal communication in English and Arabic.
  • Proficiency with HRIS platforms, ticketing systems, and collaboration tools.
  • Comfort working in a fast-paced, fully remote environment.
  • Proactive, service-oriented mindset with an interest in people operations and global HR.

Interested in this position?

Apply directly on the company website

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