Employee Experience Life Cycle Management Specialist-MENA

1 day, 5 hours ago
Full-time
Junior
Operations
RemotePass

RemotePass

RemotePass provides a comprehensive solution for hiring, onboarding, and managing global teams, ensuring compliance with international payroll and benefits while facilitating contractor management and employee relocation.

Professional Services
51-250
Founded 2020

Description

  • Serve as the primary contact for employee HR and employment-related queries through the ticketing system.
  • Manage employee lifecycle requests, expenses, documentation, contract amendments, and renewals.
  • Escalate complex cases to Employee Experience, Payroll, Legal, and other internal teams.
  • Manage ticket prioritization, follow-up, and timely resolution.
  • Maintain accurate employee records and documentation in HRIS and internal systems.
  • Ensure documentation complies with applicable local requirements.
  • Support Employee Experience operations, projects, knowledge resources, and process improvements.
  • Identify recurring queries and operational trends to improve processes and employee experience.
  • Collaborate with cross-functional teams and external stakeholders across countries and time zones.
  • Own assigned cases and tasks through resolution while maintaining professional employee communication.

Requirements

  • 2–3+ years of experience in HR, HR Operations, Employee Experience, or employee lifecycle management.
  • Experience with employment operations, HR processes, and employee documentation in international contexts.
  • Experience working with at least one GCC country is highly preferred.
  • Ability to read Arabic is required; strong Arabic communication skills are advantageous.
  • Good understanding of employee lifecycle processes and HR administration.
  • Strong organizational, multitasking, problem-solving, and attention-to-detail skills.
  • Excellent written and verbal communication skills in English.
  • Proficiency with HRIS, ticketing systems, and HR or collaboration tools.
  • Comfort working in a fast-paced, fully remote environment across multiple time zones.
  • Proactive, service-oriented mindset with an interest in people operations and employee experience.

Interested in this position?

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