Support Specialist EMEA

2 weeks, 3 days ago
Full-time
Mid Level
Customer and Technical Support
Remote People

Remote People

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Professional Services
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Description

  • Serve as the primary contact for HR-related inquiries via email, phone, and chat.
  • Manage and resolve client and employee support requests in a timely manner.
  • Investigate issues, identify root causes, provide solutions, and escalate complex cases when needed.
  • Collaborate with sales, operations, finance, payroll, and other internal teams.
  • Use client feedback and support trends to improve products and support processes.
  • Maintain current knowledge of company products and services.
  • Conduct client training sessions on products and services as needed.
  • Manage stakeholders and stay informed about departmental changes.
  • Analyze support data to identify improvement opportunities.

Requirements

  • At least 3 years of customer service experience within EOR or HRTech.
  • Proficiency with support tools such as Freshdesk, Zendesk, Salesforce, WeCom, or WeChat.
  • Fluent English proficiency at C2 level or equivalent.
  • Ability to work under pressure in a dynamic, fast-paced global environment.
  • Strong problem-solving and critical-thinking skills.
  • Excellent organization and attention to detail.
  • Ability to collaborate effectively with cross-functional teams.
  • Cultural sensitivity when communicating with a diverse client base.
  • Continuous-learning mindset regarding industry and product developments.
  • Empathy and patience in client interactions, with a focus on lasting relationships.

Benefits

  • Competitive salary.
  • Asynchronous working environment.
  • Remote-first or hybrid work arrangement, depending on the role.
  • Ability to work abroad for short periods.
  • Growth opportunities within the company.
  • Company-provided hardware and equipment.

Interested in this position?

Apply directly on the company website

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