Patient & Family Coordinator

4 hours, 7 minutes ago
Full-time
Mid Level
Customer and Technical Support
InStride Health

InStride Health

InStride Health offers evidence-based virtual mental health care for children, teens, and young adults with anxiety and OCD. Their coordinated team approach and research-backed solutions aim to address the pediatric mental health crisis.

Health Care Providers & Services
51-250
Founded 2021
$26M raised

Description

  • Create initial treatment schedules with patients and families and adjust appointments to accommodate changing needs.
  • Respond promptly and thoroughly to patient and family calls, emails, questions, and concerns.
  • Coordinate rescheduling, medical record requests, patient transitions, and related administrative activities.
  • Support the multidisciplinary care team with accurate and timely administrative work.
  • Build supportive relationships with patients, families, and clinical colleagues to provide a smooth care experience.
  • Use creative problem-solving to resolve scheduling and care coordination challenges.

Requirements

  • Experience in a customer service role, preferably involving scheduling.
  • Experience in a patient-facing or provider-facing role, including relationship-building in a virtual setting.
  • Excellent communication skills and strong attention to detail.
  • Ability to complete tasks quickly and follow established workflows accurately and efficiently.
  • Ability to adapt to a rapidly changing environment.
  • Proactive problem-solving skills, including identifying root causes and potential solutions.
  • Comfort navigating multiple technology systems and tools simultaneously.

Benefits

  • Starting annual salary of $50,000, with defined salary bands and growth opportunities.
  • 401(k) with employer match.
  • Flexible PTO, paid holidays, and paid service days.
  • Four-week paid sabbatical.
  • Twelve weeks of paid parental leave.
  • Health benefits beginning on the first day.
  • Fully virtual work from home with periodic in-person retreats.

Interested in this position?

Apply directly on the company website

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