Customer Service Representative

3 hours, 36 minutes ago
Part-time
Junior
Customer and Technical Support
New Era Technology US

New Era Technology US

New Era Technology US delivers comprehensive technology solutions that enable secure connections among people, places, and information, helping clients enhance productivity and innovation in a rapidly evolving digital landscape.

IT Services
1K-5K

Description

  • Respond to participant inquiries about employer-sponsored savings and retirement plans.
  • Assist with withdrawals, deposits, retirement rollovers, and other transactions.
  • Resolve complaints, provide solutions, and refer clients to specialists when needed.
  • Provide accurate support while following internal policies, service standards, and deadlines.
  • Maintain client relationships through follow-up and identify service improvements.
  • Protect the availability, integrity, and confidentiality of customer and company information.
  • Complete additional duties assigned by the Service Manager.

Requirements

  • High school diploma or equivalent.
  • 1–3 years of customer service experience, particularly handling phone-based issues, support tickets, and high-volume calls.
  • Fluency in spoken and written English and French.
  • Working knowledge of Microsoft Word, Excel, Outlook, SharePoint, and PowerPoint.
  • Comfort with technology and strong interpersonal, organizational, multitasking, and time-management skills.
  • Ability to type at least 30–40 words per minute and work seated for extended periods.
  • Ability to protect confidential information and meet quality, attendance, punctuality, and SLA requirements.
  • Group savings and retirement product knowledge is an asset.
  • Experience with Genesys Cloud CX is a plus.

Benefits

  • Remote work environment.
  • Pay range of $20–$22 CAD per hour.
  • Flexible part-time schedule with a minimum of 20 hours weekly and potential for up to 37.5 hours.
  • Paid training and quick onboarding.
  • Computer equipment provided.
  • Two paid sick days after three months and two weeks of vacation.
  • Paid holidays, group insurance after three months, and an RRSP program after six months.
  • No sales or solicitation responsibilities.

Interested in this position?

Apply directly on the company website

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