Court Support Specialist

3 hours, 36 minutes ago
Full-time
Junior
Customer and Technical Support
ABC Legal Services

ABC Legal Services

ABC Legal Services is the nation's leading service of process and court filing company, providing fast, accurate, and compliant service of process and e-filing in the U.S. and 75 countries globally. With a focus on technology and efficiency, ABC Legal ...

Specialized Consumer Services
251-1K
Founded 1974

Description

  • Contact courts regarding individual orders, statuses, questions, and issues.
  • Communicate professionally with court personnel, attorneys, customers, and process servers by phone, email, chat, and other channels.
  • Process documents, enter updates and notes, and complete data-entry tasks in the Skye application.
  • Manage incoming and outgoing calls from courts and customers.
  • Relay current court information to process servers and customers as appropriate.
  • Investigate root causes and process inefficiencies affecting documents moving to and from courts.
  • Navigate court dockets and websites, download case documents, and import them into internal systems.
  • Perform other job-related duties as assigned.

Requirements

  • High school diploma or GED required.
  • Legal experience preferred.
  • 1+ year of customer support, call-center, retail, or other customer-facing service experience preferred.
  • Strong written and verbal communication skills.
  • Ability to work and communicate effectively in a remote environment using Teams, Zoom, and Outlook.
  • Proficiency with Microsoft Office, including Outlook, Teams, Excel, and Word, as well as online fax tools.
  • Experience manipulating PDF documents.
  • Ability to complete repetitive data-entry tasks accurately.
  • English reading, writing, and speaking proficiency.
  • Quick learner with willingness to develop new skills.

Benefits

  • $12.00 per hour.
  • Full-time, Monday–Friday schedule.
  • Health, dental, and vision insurance.
  • 401(k) with company matching.
  • Paid time off, seven paid company holidays, and four floating holidays annually.
  • Life, AD&D, and long-term disability insurance.
  • Health care and dependent care flexible spending accounts.
  • Employee Assistance Program and pet insurance.

Interested in this position?

Apply directly on the company website

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