Payroll Support Specialist Americas

3 weeks, 4 days ago
Full-time
Junior
Customer and Technical Support
Remote People

Remote People

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Description

  • Resolve support tickets from global employees about payslips, deductions, tax withholdings, FX conversions, and pay date discrepancies.
  • Serve as the first point of contact for client HR and finance teams requesting cost breakdowns, billing reconciliations, and tax contribution clarifications.
  • Reconcile gross-to-net payroll reports against client invoice totals to identify and resolve variances.
  • Partner with Billing, Accounts Receivable, and local payroll operations to address billing blocks, payment delays, and invoicing errors.
  • Investigate invoice discrepancies and ensure accurate payment processing and timely invoicing.
  • Support a high-quality customer experience for payroll and billing-related inquiries.

Requirements

  • 2–4+ years of experience in payroll support, billing, or accounts receivable.
  • Experience in an EOR, PEO, or global payroll platform environment, preferred.
  • Strong understanding of gross-to-net pay calculations.
  • Knowledge of foreign exchange invoicing, statutory employer burdens, and international tax deductions.
  • Ability to explain complex tax and billing mechanics in plain language.
  • Meticulous attention to numerical detail.
  • Strong customer-first mindset.

Benefits

  • Competitive salary.
  • Asynchronous working environment.
  • Remote-first company environment, or hybrid depending on the role.
  • Ability to work from abroad for a short period of time.
  • Growth opportunities within the company.
  • Necessary hardware provided for new joiners.

Interested in this position?

Apply directly on the company website

Apply Now

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