Manager, PEO Payroll Implementations

1 hour, 24 minutes ago
Full-time
Lead
Operations
Remote

Remote

Global HR Solutions & Employment Tools for Distributed Teams | Remote Hire international talent in minutes. Remote is the most disruptive global payroll, tax, HR and compliance solution for distributed teams. The easier way to employ internationally 🌍....

Professional Services
251-1K
Founded 2019
$496M raised

Description

  • Lead, manage, hire, coach, and develop a nationally distributed team of PEO Payroll Implementation Specialists.
  • Own the end-to-end PEO customer implementation process for onboarding international customers to the Remote Global Payroll platform.
  • Develop and implement detailed standard operating procedures for payroll implementation and support.
  • Document government payroll compliance regulations and ensure implementation processes meet statutory requirements.
  • Build scalable operational processes that improve efficiency in a fast-paced growth environment.
  • Track, monitor, and continuously improve team performance against key business metrics.
  • Respond to and resolve customer escalations with positive solutions that support customer retention.
  • Serve as a subject matter expert for multiple teams and drive knowledge resources across the organization.
  • Collaborate with Sales, Customer Experience, Operations, Product, Engineering, Tax & Payments, Finance, Benefits, Vendor Relations, and other teams to deliver compliant onboarding.
  • Identify product and process efficiency opportunities that improve the user experience.

Requirements

  • 5+ years of end-to-end PEO Payroll experience across all U.S. states.
  • 5+ years of PEO Payroll customer implementation experience in a SaaS environment.
  • 5+ years of team management, customer account management, or equivalent experience.
  • Advanced knowledge of implementing customer payroll structures in multiple states to ensure statutory compliance.
  • Strong experience creating standard operating procedures.
  • Proven ability to solve problems critically and communicate clearly and empathetically.
  • Ability to adapt to a fast-paced, international work environment.
  • Experience scaling processes, automating repetitive tasks, and using metrics to drive results.
  • Proficiency with Google Sheets and a MacBook Pro environment.
  • Working knowledge of Monday.com, Zendesk, Notion, Slack, Salesforce, and Worklio is a plus.
  • Comfort working largely asynchronously is expected.
  • Experience working remotely is a plus.
  • Must write and speak fluent English.
  • Strong automation and AI capabilities.

Benefits

  • Annual salary range of $112,500 to $126,600 USD.
  • Fully remote work from anywhere.
  • Flexible paid time off.
  • Flexible working hours in an async work environment.
  • 16 weeks of paid parental leave.
  • Mental health support services.
  • Stock options.
  • Learning budget.
  • Home office budget and IT equipment.
  • Budget for local in-person social events or co-working spaces.

Interested in this position?

Apply directly on the company website

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