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Coordinator, Payroll Client Services

1 month, 3 weeks ago
Europe
Full-time
Entry Level
Project Coordinator
Operations
Apply Now
Remote

Remote

Global HR Solutions & Employment Tools for Distributed Teams | Remote Hire international talent in minutes. Remote is the most disruptive global payroll, tax, HR and compliance solution for distributed teams. The easier way to employ internationally 🌍....

Professional Services
251-1K
Founded 2019
$496M raised
View All Jobs 40

Description

  • Resolve customer inquiries related to payroll processing, discrepancies, and platform usage.
  • Respond to customers via email, chat, phone, and other channels within SLA targets.
  • Diagnose payroll issues by gathering information from available tools, documentation, and customer inputs.
  • Escalate complex cases to senior team members through defined workflows.
  • Document issue details, actions taken, and resolution steps clearly in support systems.
  • Provide timely status updates and resolution timelines to customers.
  • Clarify payroll process and platform questions in customer-friendly language.
  • Follow internal workflows, support documentation, and operational guidelines consistently.
  • Identify recurring issues or documentation gaps and raise them to improve team efficiency.
  • Build payroll knowledge and learn payroll rules and compliance considerations in supported regions.

Requirements

  • 1+ years of experience in a support, coordination, or customer service role, or similar experience.
  • Strong attention to detail and the ability to follow structured operational processes.
  • Clear written and verbal communication skills with a customer-focused approach.
  • Ability to work from Saturday through Wednesday on a fixed weekly schedule, including weekends.
  • Location in the EMEA region.
  • Ability to work in a fully remote, async environment.
  • Willingness to learn payroll processes, systems, and regulations.
  • Experience handling tickets and meeting individual KPIs is preferred.
  • Familiarity with payroll concepts, support workflows, or payroll compliance is preferred.
  • Ability to submit an application and CV in English; CV in PDF format is preferred.

Benefits

  • Annual base salary range of $19,650 to $44,200 USD.
  • Work from anywhere in a fully remote environment.
  • Flexible paid time off.
  • Flexible working hours in an async work culture.
  • 16 weeks of paid parental leave.
  • Mental health support services.
  • Stock options.
  • Learning budget.
  • Home office budget and IT equipment.
  • Budget for local in-person social events or co-working spaces.

Interested in this position?

Apply directly on the company website

Apply Now

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