Coordinator, Payroll Client Services

1 month ago
Full-time
Entry Level
Operations
Remote

Remote

Global HR Solutions & Employment Tools for Distributed Teams | Remote Hire international talent in minutes. Remote is the most disruptive global payroll, tax, HR and compliance solution for distributed teams. The easier way to employ internationally 🌍....

Professional Services
251-1K
Founded 2019
$496M raised

Description

  • Resolve customer inquiries related to payroll processing, discrepancies, and platform usage.
  • Respond to customers via email, chat, phone, and other channels within SLA targets.
  • Diagnose payroll issues by gathering information from available tools, documentation, and customer inputs.
  • Escalate complex cases to senior team members through defined workflows.
  • Document issue details, actions taken, and resolution steps clearly in support systems.
  • Provide timely status updates and resolution timelines to customers.
  • Clarify payroll process and platform questions in customer-friendly language.
  • Follow internal workflows, support documentation, and operational guidelines consistently.
  • Identify recurring issues or documentation gaps and raise them to improve team efficiency.
  • Build payroll knowledge and learn payroll rules and compliance considerations in supported regions.

Requirements

  • 1+ years of experience in a support, coordination, or customer service role, or similar experience.
  • Strong attention to detail and the ability to follow structured operational processes.
  • Clear written and verbal communication skills with a customer-focused approach.
  • Ability to work from Saturday through Wednesday on a fixed weekly schedule, including weekends.
  • Location in the EMEA region.
  • Ability to work in a fully remote, async environment.
  • Willingness to learn payroll processes, systems, and regulations.
  • Experience handling tickets and meeting individual KPIs is preferred.
  • Familiarity with payroll concepts, support workflows, or payroll compliance is preferred.
  • Ability to submit an application and CV in English; CV in PDF format is preferred.

Benefits

  • Annual base salary range of $19,650 to $44,200 USD.
  • Work from anywhere in a fully remote environment.
  • Flexible paid time off.
  • Flexible working hours in an async work culture.
  • 16 weeks of paid parental leave.
  • Mental health support services.
  • Stock options.
  • Learning budget.
  • Home office budget and IT equipment.
  • Budget for local in-person social events or co-working spaces.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Clinical Trial Administrator II

ClinChoice 1K-5K Professional Services

ClinChoice is hiring a Clinical Trial Administrator II to support clinical project teams with study documentation, regulatory submissions, site administration, and trial logistics for clinical research projects.

GCP
8 minutes ago

Research Associate

Boulder Care 51-250 Health Care Providers & Services

Boulder Care is hiring a Research Associate to support a NIDA-funded SBIR study of telehealth buprenorphine treatment across five high-risk care settings by managing participant engagement, follow-up, and study data.

38 minutes ago

Project Coordinator II

Linda Werner & Associates, Inc 11-50 writing & editing

Project Coordinator at a Network Infrastructure Labs organization, supporting the execution, documentation, and tracking of technical projects in a fast-paced large-scale technology environment.

Asana JIRA
53 minutes ago

Program Coordinator, Medical Communications

Precision AQ 1001-5000 Business Consulting and Services

Precision AQ - Medical Communications is hiring a Program Coordinator to manage medical communications projects and support client-facing workflow, meeting planning, and MLR coordination in a collaborative environment.

1 hour, 8 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers