Seasonal Customer Love Associate - (Remote - GA based)

1 hour, 4 minutes ago
Part-time
Entry Level
Customer and Technical Support

Reformation

Reformation is a sustainable fashion and apparel brand selling women’s clothing and accessories through a direct-to-consumer retail model and physical stores, with an emphasis on eco-friendly practices and sustainability across its supply chain and products.

Fashion, apparel, retail, manufacturing, sustainable fashion / climate tech
1001-5000
Founded 2009

Description

  • Provide consistently excellent customer service across all customer service channels.
  • Deliver a customer-first experience that builds long-term customer loyalty.
  • Meet and exceed performance goals and case volume expectations.
  • Assist customers with shopping support in a versatile, hands-on service role.
  • Use shipping, fulfillment, and returns procedures to process orders efficiently.
  • Share customer and product feedback with Merchandising, Operations, and Product Development teams.
  • Gain exposure to different parts of the business and support cross-functional needs.

Requirements

  • Flexible schedule available for evenings, weekends, and holidays during peak season.
  • Part-time availability of 8–29 hours per week.
  • Prior experience on an e-commerce customer service team is preferred.
  • Proficiency with Kustomer and Google Suite is preferred.
  • Strong communication skills across email, text, and chat.
  • High degree of empathy, judgment, patience, and level-headedness.
  • Excellent organization and time management skills with the ability to juggle multiple tasks and deadlines.
  • Able to stay productive, focused, and calm in a changing environment.
  • Passion for Reformation’s mission and products.
  • Must be open to seasonal employment, with possible extension or consideration for permanent roles based on performance and business needs.

Benefits

  • Anticipated hourly wage of $17.60–$18.65 per hour.
  • Potential annual discretionary bonus based on company, department, and individual performance.
  • Employer-sponsored medical, dental, and vision insurance for eligible employees.
  • Commuter benefits for eligible employees.
  • Paid time off, including vacation, sick leave, and company holidays for eligible employees.
  • Retirement planning support, including access to ESG-aligned investment options.
  • Fertility care support through Carrot, plus up to $5,000 USD reimbursement for related expenses after 1 year of employment.
  • Clothing discount, culture events, and Volunteer Time Off.

Interested in this position?

Apply directly on the company website

Apply Now

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