RemoteLeaf Logo
Log in Sign up

IT Support Engineer - Contact Center Systems

3 weeks, 4 days ago
United States
Full-time
Mid Level
Technical Support Engineer
DevOps and Infrastructure
CRM
Apply Now
REE Medical

REE Medical

REE Medical is a top provider of medical evaluations for veterans, specializing in VA Disability Benefits with accurate DBQs and Nexus Letters.

Health Care Providers & Services
51-250
Founded 2017
View All Jobs 6

Description

  • Design, configure, and support contact center systems, including call routing, queue structures, and IVR workflows.
  • Administer and maintain RingCentral EX and CX, including user management, system configuration, and optimization.
  • Analyze system performance, identify trends, and implement improvements to enhance call quality and operational efficiency.
  • Troubleshoot and resolve complex issues related to telephony, call flows, integrations, and end-user experience.
  • Serve as a key technical resource during incidents and help restore service while minimizing disruption.
  • Partner with IT, operations, and vendors to implement and enhance contact center capabilities.
  • Contribute to the design, testing, and rollout of RingCentral CX.
  • Document system configurations, workflows, and standard operating procedures.
  • Perform root cause analysis and reduce recurring issues through long-term solutions.

Requirements

  • 3–6+ years of experience supporting and administering contact center or telephony platforms.
  • Hands-on experience with platforms such as RingCentral, Five9, Genesys, NICE, or similar.
  • Strong understanding of ACD, IVR, call flows, queue management, and agent workflows.
  • Ability to analyze systems, troubleshoot complex issues, and implement sustainable solutions.
  • Experience working in high-volume, time-sensitive environments requiring independent decision-making.
  • Solid understanding of VoIP and networking fundamentals, including latency, jitter, and QoS.
  • Strong communication skills with the ability to work across technical and non-technical teams.
  • Experience with RingCentral CX is preferred.
  • Experience supporting CCaaS or UCaaS platforms is preferred.
  • Experience with system implementations or migrations is preferred.
  • Familiarity with CRM and contact center integrations is preferred.
  • Must be authorized to work in the US as a full-time employee; visa sponsorship is not provided.

Benefits

  • Competitive salary of $80,000-$100,000 depending on experience.
  • Health, dental, and vision insurance with company-sponsored life insurance.
  • Retirement savings plan with company match.
  • Vacation time off, sick time off, and holidays.
  • Ongoing training and development programs.
  • Opportunities for advancement within the company.
  • Flexible work schedules and a remote-first environment.
  • Employee assistance program for personal and family well-being.
  • Employee discounts on products and services through Insperity.
  • Recognition programs for outstanding performance.
  • Company-sponsored social events and activities.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

DPBIO

Field Application Scientist

DPBIO 11-50 research

DPBIO is hiring a Field Application Scientist in Boston, MA to support customer success and sales growth for its single-cell analysis and antibody screening technologies across life science accounts.

United States Full-time Mid Level Sales Engineer Technical Support Engineer
42 minutes ago
Outsourced Staff

Level 2/3 Helpdesk Engineer (MSP)

Outsourced Staff 11-50 Professional Services

Level 2/3 Helpdesk Engineer role with an Australian MSP, supporting remote client projects across cloud, networking, security, and Microsoft 365 environments from Manila.

Philippines Full-time Mid Level Cloud Engineer Technical Support Engineer
Azure Fortinet
3 hours, 4 minutes ago
Twilio

AV & Event Engineer L2

Twilio 5K-10K Diversified Telecommunication Services

Twilio is hiring an AV and Events Engineer L2 to support global employees, office spaces, and remote and in-person events from its San Francisco office.

United States Full-time Mid Level Technical Support Engineer
$73k-$107k
Twilio
5 hours, 41 minutes ago
K Group Companies

Field Service Technician Level II - Central Ohio

K Group Companies 51-250 Internet Software & Services

K Group Companies is hiring a Field Service Technician Level II to support customer installations and system commissioning across Central Ohio, with responsibility for leading field teams and delivering client training.

United States Full-time Junior Technical Support Engineer
TCP/IP
7 hours, 23 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers