Field Application Scientist

2 hours, 42 minutes ago
Full-time
Mid Level
Customer and Technical Support
DPBIO

DPBIO

DPBIO is a biotechnology company that specializes in high-throughput droplet microfluidic technology for life sciences and precision medicine. Founded in 2018 at the Hong Kong University of Science and Technology, DPBIO has established itself as a leader in microfluidics, with research and manufacturing centers in Shenzhen and Jiaxing, China, and its headquarters in California. The company offers a range of advanced products, including the CytoSpark® High-throughput Screening System, OMNIdrop System, Galaxy Single-Cell Analysis System, Nebula Digital PCR System, and ExoStar Extracellular Vesicle Analysis System. These platforms support various applications such as antibody discovery, enzyme evolution, cancer research, and precision medicine. DPBIO is committed to scientific excellence and sustainability, actively collaborating with academic institutions and industry partners to drive innovation in therapeutic areas like oncology, neurology, and infectious diseases.

research
11-50

Description

  • Conduct pre-sales and post-sales technical presentations and live product demonstrations at customer and DPBIO sites.
  • Deliver application training to customers on DPBIO products and technologies.
  • Provide technical support and troubleshoot application issues via email, phone, and on-site visits.
  • Gather customer feedback and communicate product requirements internally to support product improvement.
  • Apply structured problem-solving to resolve technical and application-related issues.
  • Contribute to technical materials such as user manuals, application notes, white papers, and presentations.
  • Collaborate with Sales, Service, and Marketing teams to support company objectives.
  • Support the sales process from lead generation through closing.
  • Attend scientific conferences, trade shows, demo sessions, customer meetings, and industry events.
  • Support strategic partnerships, key accounts, and consultant relationships as needed.

Requirements

  • M.S. or Ph.D. in a Life Sciences discipline.
  • Extensive technical knowledge and hands-on experience with antibody screening techniques such as flow cytometry, high-throughput monoclonal screening, and ELISA.
  • Familiarity with immunology, cell-based assays, and microscopy platforms.
  • Experience with modern cell and molecular biology techniques.
  • Excellent verbal and written communication, documentation, and presentation skills.
  • Mandarin language proficiency.
  • Self-motivated and proactive with strong organizational and problem-solving skills.
  • Commitment to exceptional customer service and building long-term relationships.
  • Eagerness to learn and identify opportunities for improvement and innovation.
  • Ability to lift, push, pull, carry, and move equipment weighing 50+ lbs and to stand, walk, or sit for extended periods.
  • Frequent use of hands for pipetting, typing, and phone use.
  • Must pass a health screening.

Benefits

  • Health insurance.
  • 401(k) retirement plan.
  • Paid time off (PTO).
  • Training provided.

Interested in this position?

Apply directly on the company website

Apply Now

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