Solutions Engineer

2 weeks, 6 days ago
Full-time
Mid Level
Software Development
Redwood

Redwood

Redwood Software is a leading provider of digital transformation services and software solutions for businesses. They specialize in automating manual tasks in IT, finance, and general business processes, enabling enterprises to excel in the digital age.

Internet Software & Services
251-1K
Founded 1993
$381M raised

Description

  • Build and maintain trusted relationships with technical and executive stakeholders at customer organizations.
  • Lead health checks, use case workshops, and business reviews to support customer success and solution alignment.
  • Identify adoption gaps and risk areas, and create remediation plans to improve retention and outcomes.
  • Understand customer architectures, workflows, and business objectives to align Redwood capabilities with their goals.
  • Serve as the single point of contact for strategic and technical requirements across assigned accounts.
  • Collaborate with account executives to identify and pursue expansion opportunities.
  • Prepare and deliver product demonstrations and technical presentations tailored to customer needs.
  • Guide customers through evaluations and proofs of concept to validate new use cases and business value.
  • Act as the technical liaison and escalation point for customer issues and ensure timely resolution.
  • Coordinate cross-functional teams across Product Management, Engineering, Professional Services, and other functions to deliver successful outcomes.
  • Manage multiple concurrent projects while balancing customer priorities and internal resources.
  • Provide customer feedback to internal teams to influence product direction and improve service delivery.
  • Document best practices and contribute to internal knowledge bases and process improvements.

Requirements

  • Minimum 3–5 years in a customer-facing technical role such as Solutions Engineering, Technical Account Management, Technical Consulting, or Customer Success Engineering.
  • Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent professional experience.
  • Hands-on technical experience with enterprise software and technologies such as cloud infrastructure, ERP, databases, ETL, MFT, programming, networking, Windows, Linux, and troubleshooting.
  • Ability to troubleshoot technical issues at a high level.
  • High-level understanding of organizational structures in large enterprises and their common challenges.
  • High-level understanding of ERP solutions, including Financials and Procure to Pay.
  • Experience with SAP ERP solutions is preferred.
  • Experience with Java, SAP ABAP, SQL Developer, or similar tools is preferred.
  • Experience with LLMs and AI solutions is preferred.
  • Ability to quickly learn, articulate, and demonstrate complex solutions.
  • Exceptional written, verbal, and presentation skills for technical and executive audiences.
  • Strong organizational skills with the ability to manage multiple high-impact initiatives simultaneously.
  • Analytical, structured approach to problem-solving and process improvement.
  • Willingness to travel approximately 20–40% depending on customer and business needs.

Interested in this position?

Apply directly on the company website

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