Solutions Engineer

11 hours, 31 minutes ago
Full-time
Mid Level
Software Development
Redwood

Redwood

Redwood Software is a leading provider of digital transformation services and software solutions for businesses. They specialize in automating manual tasks in IT, finance, and general business processes, enabling enterprises to excel in the digital age.

Internet Software & Services
251-1K
Founded 1993
$381M raised

Description

  • Serve as the primary technical and strategic partner for assigned existing customers.
  • Build and maintain trusted relationships with technical and executive stakeholders.
  • Lead health checks, use case workshops, and business reviews to support customer success.
  • Identify adoption gaps and risk areas, and create get-well plans to improve retention.
  • Work with account executives to identify and pursue expansion opportunities.
  • Prepare and deliver product demonstrations and technical presentations tailored to customer goals.
  • Guide customers through evaluations and proofs-of-concept for new use cases.
  • Translate business challenges into technical solutions using Redwood’s automation platform.
  • Act as the technical liaison and escalation point for customer accounts.
  • Coordinate cross-functional teams across Product Management, Engineering, Professional Services, Sales, Product Marketing, and Support.
  • Manage multiple concurrent projects and troubleshoot technical issues at a high level.
  • Serve as the voice of the customer by sharing feedback, best practices, and process improvements internally.

Requirements

  • 3–5 years of experience in a customer-facing technical role such as Solutions Engineering, Technical Account Management, Technical Consulting, or Customer Success Engineering.
  • Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent professional experience.
  • Hands-on technical experience with enterprise software and technologies such as cloud infrastructure, ERP, databases, ETL, MFT, programming, networking, Windows, Linux, and troubleshooting.
  • Ability to troubleshoot technical issues at a high level.
  • High-level understanding of organizational structures in large enterprises and their typical challenges.
  • High-level understanding of ERP solutions, including Financials and Procure to Pay.
  • Experience with SAP ERP solutions is preferred.
  • Experience with Java, SAP ABAP, SQL Developer, or similar is preferred.
  • Experience with LLMs and AI solutions is preferred.
  • Ability to quickly learn, articulate, and demonstrate complex solutions.
  • Exceptional written, verbal, and presentation skills for technical and executive audiences.
  • Strong organizational skills and the ability to manage multiple high-impact initiatives simultaneously.
  • Analytical and structured approach to problem-solving and process improvement.
  • Willingness to travel approximately 20–40% depending on customer and business needs.

Interested in this position?

Apply directly on the company website

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