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Senior Implementation Specialist

1 month, 3 weeks ago
United States, Canada
Full-time
Junior
Implementation Engineer
Customer and Technical Support
Apply Now
CoLab

CoLab

CoLab is a collaborative engineering platform that streamlines design reviews, prevents errors, and speeds up product development for hardware engineering teams.

Construction & Engineering
51-250
Founded 2017
$20M raised
View All Jobs 10

Description

  • Partner with Customer Success Managers to transition customers from sales into onboarding, aligning on goals, success criteria, and implementation context.
  • Lead kickoff calls, training sessions, and launch coordination tailored to each customer’s use cases.
  • Configure customer environments, including integrations, SSO, workspace setup, and user permissions.
  • Define, track, and manage onboarding milestones, timelines, risks, and launch goals.
  • Ensure customers reach first value by actively using CoLab in their workflows, not just going live.
  • Connect customers to CoLab Academy resources and self-serve learning paths to support continued adoption.
  • Support large-scale enterprise rollouts across multi-site and global teams, adapting the onboarding approach to customer complexity and readiness.
  • Navigate multi-stakeholder deployments involving engineering, IT, procurement, and executive sponsors.
  • Partner with customer IT teams on integration requirements such as PLM systems, SSO, and data migration.
  • Create repeatable onboarding playbooks, templates, processes, and configuration guides to scale what works across customers.
  • Partner with Customer Education, Product, and Customer Success to improve onboarding content, workflows, and product guidance.
  • Gather implementation insights and translate customer friction into actionable feedback for Product and Engineering.
  • Help customers prepare for AI-powered features by addressing governance, data readiness, and workflow design.

Requirements

  • 2+ years of experience in technical implementation, onboarding, customer training, or solutions engineering, with SaaS experience preferred.
  • Strong technical aptitude, with an engineering background or equivalent comfort with integrations, workflows, and technical troubleshooting.
  • Proven ability to train and enable users on complex technical products.
  • Business acumen paired with technical depth to communicate effectively with both engineering leaders and administrators.
  • Experience managing enterprise deployments or large-scale rollouts.
  • Strong communication skills with the ability to explain technical concepts clearly to both engineers and executives.
  • Self-directed and organized, with the ability to build a new function with autonomy.
  • Collaborative mindset and comfort working across team boundaries every day.
  • Experience with PLM systems such as Windchill, Teamcenter, or Enovia, or CAD tools such as CATIA, NX, Creo, or SolidWorks (nice to have).
  • Background in manufacturing, aerospace, automotive, or industrial design industries (nice to have).
  • Previous customer-facing experience at a technical B2B SaaS company (nice to have).
  • Experience building onboarding programs or training curriculum from scratch (nice to have).
  • Prior experience organizing and managing project deliverables and timelines (nice to have).

Interested in this position?

Apply directly on the company website

Apply Now

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