RemoteLeaf Logo
Log in Sign up

Senior Implementation Specialist

7 hours, 39 minutes ago
United States, Canada
Full-time
Junior
Implementation Engineer
Customer and Technical Support
Apply Now
CoLab

CoLab

CoLab is a collaborative engineering platform that streamlines design reviews, prevents errors, and speeds up product development for hardware engineering teams.

Construction & Engineering
51-250
Founded 2017
$20M raised
View All Jobs 15

Description

  • Partner with Customer Success Managers to transition customers from sales into onboarding, aligning on goals, success criteria, and implementation context.
  • Lead kickoff calls, training sessions, and launch coordination tailored to each customer’s use cases.
  • Configure customer environments, including integrations, SSO, workspace setup, and user permissions.
  • Define, track, and manage onboarding milestones, timelines, risks, and launch goals.
  • Ensure customers reach first value by actively using CoLab in their workflows, not just going live.
  • Connect customers to CoLab Academy resources and self-serve learning paths to support continued adoption.
  • Support large-scale enterprise rollouts across multi-site and global teams, adapting the onboarding approach to customer complexity and readiness.
  • Navigate multi-stakeholder deployments involving engineering, IT, procurement, and executive sponsors.
  • Partner with customer IT teams on integration requirements such as PLM systems, SSO, and data migration.
  • Create repeatable onboarding playbooks, templates, processes, and configuration guides to scale what works across customers.
  • Partner with Customer Education, Product, and Customer Success to improve onboarding content, workflows, and product guidance.
  • Gather implementation insights and translate customer friction into actionable feedback for Product and Engineering.
  • Help customers prepare for AI-powered features by addressing governance, data readiness, and workflow design.

Requirements

  • 2+ years of experience in technical implementation, onboarding, customer training, or solutions engineering, with SaaS experience preferred.
  • Strong technical aptitude, with an engineering background or equivalent comfort with integrations, workflows, and technical troubleshooting.
  • Proven ability to train and enable users on complex technical products.
  • Business acumen paired with technical depth to communicate effectively with both engineering leaders and administrators.
  • Experience managing enterprise deployments or large-scale rollouts.
  • Strong communication skills with the ability to explain technical concepts clearly to both engineers and executives.
  • Self-directed and organized, with the ability to build a new function with autonomy.
  • Collaborative mindset and comfort working across team boundaries every day.
  • Experience with PLM systems such as Windchill, Teamcenter, or Enovia, or CAD tools such as CATIA, NX, Creo, or SolidWorks (nice to have).
  • Background in manufacturing, aerospace, automotive, or industrial design industries (nice to have).
  • Previous customer-facing experience at a technical B2B SaaS company (nice to have).
  • Experience building onboarding programs or training curriculum from scratch (nice to have).
  • Prior experience organizing and managing project deliverables and timelines (nice to have).

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

OpenTable

Onboarding Specialist (Remote)

OpenTable 1K-5K Consumer Services

OpenTable is hiring an Onboarding Specialist in Toronto to guide new restaurant partners from contract signing through implementation, training, and go-live for a fully optimized launch.

Canada Full-time Mid Level Implementation Engineer
$60k-$68k
CRM LLM Salesforce
7 hours, 24 minutes ago
Included Health

Implementation Specialist

Included Health 1K-5K Insurance

Included Health is hiring a remote Client Onboarding Implementation Specialist to provide tactical implementation support, system configuration, and quality assurance across multiple client onboarding projects and ongoing operations.

United States Contract Mid Level Implementation Engineer
$73k-$94k
JIRA
1 day, 8 hours ago
Pushpay

Implementation Specialist 2, Catholic

Pushpay 251-1K Capital Markets

Pushpay is hiring an Implementation Specialist II to manage customer onboarding and implementation of its product suite for Catholic customers in the nonprofit digital giving space.

United States Full-time Junior Implementation Engineer Project Manager
$68k-$78k
CRM Salesforce
3 days, 7 hours ago
Kitman Labs

Associate Applied Performance Specialist

Kitman Labs 11-50 Internet Software & Services

Kitman Labs is hiring an Associate Applied Performance Specialist in Dublin to support customer onboarding, platform deployment, and technical adoption of its sports performance intelligence platform.

Ireland Full-time Entry Level Customer Support Implementation Engineer
3 days, 8 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers