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Onboarding Specialist (Remote)

7 hours, 24 minutes ago
Canada
Full-time
Mid Level
Implementation Engineer
Customer and Technical Support
CRM LLM Salesforce
Apply Now
OpenTable

OpenTable

OpenTable is a leading provider of free, real-time online restaurant reservations for diners and reservation and guest management solutions for restaurants. With millions of diners and tens of thousands of restaurants, OpenTable empowers the dining exp...

Consumer Services
1K-5K
Founded 1998
$48M raised
View All Jobs 8

Description

  • Own the full onboarding lifecycle for a high volume of restaurant partners from initial sale through go-live.
  • Analyze restaurant business needs and configure OpenTable Core and Basic applications to fit floor plans and guest flow.
  • Use internal AI assistants and automation tools to streamline data entry, training preparation, and administrative work.
  • Conduct remote training sessions for restaurant staff using phone and online tools.
  • Manage a dynamic implementation queue and meet or exceed time-to-onboard targets.
  • Coordinate deployment of the OpenTable booking widget and other technical integrations with staff and third-party providers.
  • Partner with Sales, Customer Success, Customer Support, and Billing to resolve onboarding roadblocks.
  • Identify onboarding trends and contribute ideas to improve program content, workflows, and implementation playbooks.

Requirements

  • 4–5 years of professional experience in implementation, customer success, or a high-level hospitality management role.
  • Experience or proficiency using AI tools such as LLMs and automated workflow tools to improve productivity and work quality.
  • Experience training non-technical customers on software or technical products.
  • Strong proficiency with remote collaboration tools such as Zoom, Salesforce, or an equivalent CRM.
  • Good phone skills and strong tele-presence for training and implementation.
  • Bachelor’s degree, university degree, or equivalent practical/professional certification (preferred).
  • Direct experience working in a restaurant environment such as Manager, Maitre D', or Lead Host (preferred).
  • Experience with web-based integrations or widget deployments (preferred).
  • Experience with software implementation, SaaS platforms, or POS systems (preferred).

Benefits

  • Work from (almost) anywhere for up to 20 days per year.
  • Company-paid therapy sessions through SpringHealth.
  • Company-paid subscription to Headspace.
  • Annual company-wide week off to fully recharge.
  • Paid parental leave.
  • Generous paid vacation plus time off for your birthday.
  • Paid volunteer time.
  • Development Dollars, leadership development, and access to thousands of on-demand e-learnings.
  • 20 days of paid time off.
  • Private health and dental insurance, flexible spending account, retirement benefits, life insurance, and annual bonus eligibility.
  • Competitive Toronto compensation of $72,000–$82,000 CAD including commission and/or bonuses.

Interested in this position?

Apply directly on the company website

Apply Now

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