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Senior Technical Account Manager

1 month, 1 week ago
United States
Full-time
Senior
Technical Account Manager
Customer and Technical Support
Confluence JIRA Salesforce XML
Apply Now
Redox

Redox

Redox is a top integration platform enabling seamless interoperability between healthcare software and EHRs, accelerating implementations, reducing costs, and empowering healthcare innovators to bring cutting-edge solutions to market efficiently.

Internet Software & Services
51-250
$95M raised
View All Jobs 14

Description

  • Partner with enterprise and scaling customers to execute post-sale functions.
  • Act as a trusted collaborator to help deliver strong integration outcomes.
  • Collaborate internally to manage customer success plans and escalations.
  • Maintain internal documentation related to customers and operational processes.
  • Create customer-facing collateral that supports scale and adoption.
  • Stay current on product enhancements and share relevant updates with customers.
  • Monitor healthcare industry trends and assess how they affect customers.
  • Use healthcare, clinical workflow, and EHR knowledge to provide recommendations and direction.
  • Help customers expand their understanding and use of Redox and healthcare integration standards.

Requirements

  • 5+ years of deep EHR integration and workflow knowledge.
  • Experience expanding customers and building franchises.
  • Functional understanding of HL7v2, XML, X12, and APIs.
  • Understanding of a variety of healthcare workflows.
  • Ability to proactively identify new solutions, scopes, and processes for customers.
  • Interest in working with ambiguous and changing responsibilities and initiatives.
  • Customer Success experience preferred.
  • Experience with Google Suite, Jira, Confluence, Salesforce, and Catalyst.
  • Must be based in the US and reside and work in the continental U.S.
  • Successful candidates must be eligible to be employed in the U.S.

Benefits

  • Base salary range of $110,000 to $130,000 per year.
  • Potential eligibility for incentive compensation such as bonuses or commissions.
  • Stock options as part of the total rewards package.
  • 100% remote-first culture.
  • Unlimited flexible time off and 15+ observed holidays.
  • Rest & R^Charge days, including a guaranteed 3-day weekend each month.
  • R^Charge sabbatical benefit: 6 weeks paid sabbatical plus stipend.
  • 401(k) match of 50% up to 8% starting on day 1.
  • Medical, dental, and vision benefits starting on day 1.
  • HSA, FSA, life, disability, medical travel, and employee assistance programs.
  • Paid parental leave for 16 weeks.
  • Productivity stipend and wellness fund.
  • Redox-issued MacBook.
  • Virtual and in-person team and company events.
  • Employee referral bonus program.

Interested in this position?

Apply directly on the company website

Apply Now

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