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Global Technical Account Management Lead, Cash App Pay, Afterpay & Clearpay

12 hours, 35 minutes ago
United States
Full-time
Lead
Technical Account Manager
Customer and Technical Support
E-commerce Google Tag Manager
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Block

Block

Block is a company that consists of Square, Cash App, Spiral, TIDAL, TBD, and foundational teams. They are focused on economic empowerment by creating tools to expand access to the economy. Square helps sellers run and grow businesses, Cash App redefin...

Capital Markets
10K-50K
Founded 2009
View All Jobs 123

Description

  • Define and execute the global TAM strategy aligned to commercial objectives for Cash App Pay, Afterpay, and Clearpay.
  • Lead, coach, and develop a distributed team of Technical Account Managers across the US, UK, and Australia.
  • Shift the team from reactive support to proactive merchant enablement with repeatable operating routines.
  • Set goals, KPIs, and performance measurement frameworks that tie technical account management to business outcomes.
  • Serve as the escalation point for critical merchant issues, incidents, and strategic accounts.
  • Partner with Product and Engineering to represent merchant needs and influence the product roadmap.
  • Build strong cross-functional partnerships with Sales, Account Management, Solutions Engineering, Product, and Engineering.
  • Own the tooling and systems strategy for merchant support and performance visibility.
  • Establish reporting cadences for team performance, merchant health, and commercial contribution.
  • Identify and implement AI and automation opportunities to improve team efficiency and merchant outcomes.

Requirements

  • Significant experience in technical account management, solutions engineering, customer success, or technical program management within payments, fintech, e-commerce, or SaaS.
  • Experience leading and managing people, including distributed or global teams.
  • A track record of building and scaling technical post-sales functions that drive measurable commercial outcomes.
  • Technical fluency across payments infrastructure, APIs, integrations, and e-commerce platforms.
  • Experience defining team strategy, setting KPIs, and building performance measurement in environments where success is not easily quantified by ticket volume alone.
  • Ability to build cross-functional partnerships with GTM, Product, and Engineering at leadership levels.
  • Experience working across multiple regions and navigating global market complexity with different products, regulations, and merchant needs.
  • Experience managing organizational change, refining operating models, and creating clarity in ambiguous environments.
  • Strong communication skills to represent team impact, articulate strategy, and advocate for resources and investment.
  • Direct experience with buy-now-pay-later (BNPL), payment processing, or merchant acquiring is a plus.
  • Background in incident management and merchant-facing escalation processes is a plus.

Benefits

  • Starting pay range of $171,800–$236,200 USD for Zone A, with lower ranges for other zones.
  • Remote work options.
  • Medical insurance.
  • Flexible time off.
  • Retirement savings plans.
  • Modern family planning benefits.
  • Inclusive interview process with reasonable accommodations for disabled applicants.

Interested in this position?

Apply directly on the company website

Apply Now

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