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Director, Customer Success (Connection Networks)

4 weeks ago
United States
Full-time
Executive
Customer Success Manager
Customer and Technical Support
CRM HIPAA Salesforce
Apply Now
Redox

Redox

Redox is a top integration platform enabling seamless interoperability between healthcare software and EHRs, accelerating implementations, reducing costs, and empowering healthcare innovators to bring cutting-edge solutions to market efficiently.

Internet Software & Services
51-250
$95M raised
View All Jobs 10

Description

  • Own relationships with an initial portfolio of the top 25 health systems and/or all Epic-based customers on the Redox network.
  • Serve as the primary contact for hospital IT, integration, and interoperability teams.
  • Keep provider systems informed about Redox capabilities and develop referenceable relationships.
  • Generate fast-pass introductions between Redox customers and managed provider systems.
  • Identify opportunities for direct commercial relationships between Redox and provider organizations.
  • Create and refine outreach cadences, prioritization methods, and relationship-management processes.
  • Track engagement, referenceability, and lead signals during the initial six-month pilot.
  • Partner with Customer Success, Sales, and Product to improve network retention and customer outcomes.

Requirements

  • Experience in Customer Success, Account Management, or provider/client relations within health tech, healthcare interoperability, or health data.
  • Direct experience working with hospital or health system IT and integration stakeholders.
  • Ability to build trust with technical and operational healthcare stakeholders.
  • Comfort building a new function in a high-ambiguity environment without an established playbook.
  • Working knowledge of health data exchange and HIPAA-related considerations.
  • Ability to independently manage and prioritize dozens to hundreds of provider relationships.
  • Excellent written and verbal communication skills, including reporting on engagement and pipeline signals.
  • Experience with customer success and CRM tools; Vitally, Salesforce, Zendesk, Gong, and Zapier are preferred.
  • Comfort working remotely and asynchronously.
  • Strong AI proficiency, including tools such as Claude, is preferred.
  • Familiarity with Carequality, TEFCA, HL7, or FHIR is preferred.
  • Experience building a net-new function or team at a growth-stage company is preferred.
  • Must be eligible to work in the U.S. and reside and work in the continental U.S.

Benefits

  • Fully remote work environment within the U.S.
  • Remote, asynchronous culture with flexible ownership and autonomy.
  • Transparent, collaborative workplace that supports open communication and learning.
  • Equal opportunity employer committed to team diversity.

Interested in this position?

Apply directly on the company website

Apply Now

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