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Director, Customer Success (Connection Networks)

1 week ago
United States
Full-time
Executive
Customer Success Manager
Customer and Technical Support
CRM HIPAA Salesforce
Apply Now
Redox

Redox

Redox is a top integration platform enabling seamless interoperability between healthcare software and EHRs, accelerating implementations, reducing costs, and empowering healthcare innovators to bring cutting-edge solutions to market efficiently.

Internet Software & Services
51-200
$95M raised
View All Jobs 5

Description

  • Own relationships with an initial portfolio of top health systems and/or Epic-based provider organizations on the Redox network.
  • Serve as the primary contact for hospital IT, integration, and interoperability teams managing Redox connections.
  • Keep provider organizations informed about Redox capabilities and build their willingness to act as customer references.
  • Facilitate introductions between managed provider systems and Redox customers selling into those organizations.
  • Identify signals and opportunities for future direct commercial relationships with provider systems.
  • Create and refine the outreach cadence, account prioritization, and relationship-management process for this new function.
  • Track and report provider engagement, referenceability, and lead signals to evaluate the six-month pilot's ROI.
  • Partner with Customer Success, Sales, and Product to improve network stickiness and customer outcomes.

Requirements

  • Experience in Customer Success, Account Management, or provider/client relations in health tech, healthcare interoperability, or health data.
  • Direct experience working with hospital or health system IT and integration stakeholders.
  • Knowledge of the health data exchange ecosystem, including HIPAA-relevant considerations for data sharing and network participation.
  • Demonstrated ability to build trust-based relationships with technical and operational hospital stakeholders.
  • Ability to autonomously manage and prioritize a large portfolio of provider relationships.
  • Experience operating effectively in high-ambiguity environments and building a function without an established playbook.
  • Strong written and verbal communication skills, including clear reporting on engagement, referenceability, and pipeline signals.
  • Proficiency with customer success and CRM tools; experience with Vitally or similar platforms, Salesforce, Zendesk, Gong, Zapier, or comparable tools is preferred.
  • Comfort working in a remote, asynchronous organization and residing and being eligible to work in the continental U.S.
  • AI proficiency, including use of tools such as Claude for account research, call preparation, follow-ups, and reporting, is preferred.
  • Familiarity with Carequality, TEFCA, HL7/FHIR, or similar health data exchange standards is preferred.
  • Experience building a new function or team in a growth-stage company is preferred.

Benefits

  • Fully remote role for employees residing in the continental U.S.
  • Remote-first, asynchronous work environment.
  • High ownership and autonomy to define the function, portfolio, and operating approach.
  • Opportunity to establish the foundation for a future provider-network relationship team.

Interested in this position?

Apply directly on the company website

Apply Now

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