Senior Customer Success Manager (Central Region)

7 hours, 37 minutes ago
Full-time
Lead
Customer and Technical Support
OneStream Software

OneStream Software

OneStream Software offers a modern corporate performance management platform that simplifies financial operations and provides unified solutions for planning, reporting, and analytics.

Internet Software & Services
1001-5000
$700M raised

Description

  • Manage a portfolio of approximately 30–35 enterprise accounts with combined ARR of $5M–$15M.
  • Lead customer transitions from sales, onboarding, ongoing engagement, renewal, and growth activities.
  • Own customer adoption, expansion, satisfaction, retention, and renewal outcomes.
  • Build strategic relationships with customer stakeholders and delivery teams, understanding their business strategy, plans, and contractual commitments.
  • Conduct regular business reviews and support regional health-check meetings and account-planning sessions with Sales.
  • Identify and mitigate risks to customer satisfaction, growth, and renewal; escalate and coordinate issue resolution across internal teams.
  • Partner with Sales and Customer Success leadership to manage renewals, expansions, and SaaS conversions.
  • Advocate for customers by coordinating with Support, Cloud, technical SMEs, Product Management, and delivery partners.
  • Develop and share knowledge of the OneStream Platform and Marketplace Solutions, including relevant customer communities and education events.
  • Set annual goals for Customer Success Managers and provide regular mentoring and coaching.

Requirements

  • Reside in or near Chicago, IL, Wisconsin, or Minneapolis, MN, with ability to engage customers and regional stakeholders in person.
  • 8+ years of professional experience.
  • 5+ years of Customer Success Manager experience in a SaaS or technology company.
  • Experience managing complex customer relationships and maintaining focus on desired business outcomes.
  • Conceptual understanding of financial close, planning, budgeting, forecasting, and management reporting processes.
  • Willingness and ability to travel up to 50%, depending on customer needs.
  • Strong customer service, relationship-building, written and verbal communication, organizational, analytical, and collaborative problem-solving abilities.
  • Ability to exercise independent judgment, manage priorities, and perform effectively in high-pressure situations.
  • Degree in Business, Accounting, Finance, Information Technology, or a related field (preferred).
  • Experience with Corporate Performance Management, customer/account management, management or technology consulting, or CPM tools such as OneStream, Oracle EPM, SAP BPC/BOFC, IBM Cognos, or Anaplan (preferred).

Benefits

  • Base salary of $114,000–$148,000 USD, based on experience, skills, and location, with potential additional variable compensation.
  • Medical, dental, and vision insurance.
  • Life insurance and short- and long-term disability coverage.
  • Vacation time and paid holidays.
  • Professional development opportunities.
  • Retirement plan.

Interested in this position?

Apply directly on the company website

Apply Now

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