Senior Customer Success Manager, Enterprise

7 hours, 2 minutes ago
Full-time
Senior
Customer and Technical Support
Enable

Enable

Enable is a company that provides collaborative B2B rebate management software to help manufacturers, distributors, and retailers turn rebates into a strategic growth engine. Their platform enables better management of rebate programs, driving trading ...

Internet Software & Services
501-1000
Founded 2016
$156M raised

Description

  • Own the overall success, retention, and expansion of assigned strategic and enterprise customer accounts.
  • Build trusted-advisor relationships and present value, strategy, and outcomes to stakeholders from end users to C-level executives.
  • Develop tailored strategic account plans that deliver measurable business outcomes and ROI.
  • Partner with Implementation Managers throughout onboarding, feature deployment, and legacy-system retirement to mitigate risks and support adoption.
  • Act as the primary escalation point for customer concerns, owning risk-mitigation and resolution plans.
  • Drive post-implementation product adoption and help customers use Enable as their rebate source of truth.
  • Identify renewal, upsell, advocacy, and expansion opportunities; partner with Revenue to convert qualified leads.
  • Monitor NPS, CSAT, account health, and churn risks, creating proactive retention strategies.
  • Collaborate with Product, Sales, Support, and internal stakeholders to address feedback and improve customer processes.
  • Maintain accurate account records in Planhat and contribute to Customer Success initiatives, peer mentorship, and hiring when needed.

Requirements

  • 6+ years of Customer Success management experience in the SaaS industry.
  • Experience managing strategic and enterprise customer segments.
  • Demonstrated success achieving customer retention, expansion, and departmental or individual goals.
  • Ability to build rapport and communicate effectively with C-level and senior stakeholders.
  • Strong account-planning, prioritization, stakeholder-management, and escalation-management skills.
  • Ability to collaborate across internal teams while balancing customer and company priorities.
  • Adaptability in a fast-changing, high-growth environment.
  • Experience using customer success platforms, including Planhat.
  • Experience in the rebate or supply chain industry (preferred).
  • Familiarity with Enable’s products and customer base, or advanced Customer Success certifications or training (preferred).

Benefits

  • Ample paid time off plus 8 bank holidays.
  • Private health and life insurance for employees and their families.
  • Performance-based bonus plan.
  • Equity program with additional options tied to tenure and performance.
  • Electric vehicle scheme.
  • Internal mobility and career-growth opportunities.
  • Professional training through workshops and courses.
  • Occasional travel opportunities for customer meetings and company events.

Interested in this position?

Apply directly on the company website

Apply Now

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