Senior Customer Success Manager, Life Sciences

7 hours, 2 minutes ago
Full-time
Senior
Customer and Technical Support
Tulip Interfaces

Tulip Interfaces

Tulip is the industry's leading frontline operations platform that empowers manufacturing by connecting shop floor workers and engineers with analytic tools.

Industrial Conglomerates
201-500
Founded 2014
$152M raised

Description

  • Manage a portfolio of customer accounts, monitoring platform adoption, utilization, and deployment health.
  • Serve as the internal champion and advocate for customer needs.
  • Guide customers in digitizing operations with Tulip by identifying new use cases and tracking and communicating ROI.
  • Build trusted customer relationships to support contract renewals and commercial expansion.
  • Coordinate account activities across Customer Support, Professional Services, Product Management, Sales, and partners.
  • Create and improve internal processes and content to scale and mature the Customer Success function.
  • Communicate effectively with stakeholders from shop-floor teams to engineering managers and C-level executives.

Requirements

  • BA/BS degree required; MBA or master's degree preferred.
  • 5+ years of experience in account management, customer success, product management, management consulting, or another client-facing Life Sciences role.
  • Experience supporting or working for Life Sciences companies and understanding their regulatory requirements.
  • Experience in Life Sciences development, operations, or manufacturing environments.
  • Experience with change management in GxP manufacturing and operations.
  • Experience creating and leading stakeholder and executive presentations for enterprise corporations and multicultural business environments.
  • Experience coordinating cross-functional teams, including Sales, Product, Engineering, Marketing, and Professional Services.
  • Customer-focused approach with a bias for action, measurable client impact, continuous improvement, and digital transformation.
  • Comfort working in a fast-paced, technology-driven environment.
  • Ability to travel up to an estimated 15%.

Benefits

  • Remote work within EMEA, with the option to work from Munich or Budapest offices.
  • Company equity.
  • Competitive benefits package, including commuter benefits.
  • Learning and development stipend.
  • Flexible work schedule and unlimited vacation policy.
  • Team events and catered lunches three days per week.
  • Inclusive, dog-friendly office environment.

Interested in this position?

Apply directly on the company website

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