MDR Manager

7 hours ago
Full-time
Lead
Cybersecurity
RedHelm

RedHelm

RedHelm is a managed services provider based in Pittsburgh, PA, specializing in security-first IT management, cybersecurity, and cloud solutions. Formed in 2024-2025 through the merger of Ideal Integrations, 1Path, ThinkCSC, and Blue Bastion, the company employs approximately 309 people and serves middle-market and large SMB clients in regulated industries such as professional services, healthcare, and government sectors. The company offers a range of services, including 24/7 managed IT services, comprehensive cybersecurity solutions, scalable cloud infrastructure, and strategic advisory for IT and cybersecurity needs. RedHelm emphasizes a customized approach to support client growth and respond to security threats effectively. With a commitment to integrity, responsiveness, and continuous improvement, RedHelm aims to be a trusted partner for integrated IT and cybersecurity solutions.

information technology & services
201-500
Founded 2003

Description

  • Create and manage SOC/MDR shift schedules to ensure continuous operational coverage.
  • Coordinate shift changes, call-offs, on-call rotations, and schedule adjustments.
  • Serve as the primary operational point of contact for MDR and related security operations activities.
  • Lead staffing, performance management, coaching, mentoring, training, and career development for team members.
  • Report on MDR operational metrics, service performance, and team effectiveness.
  • Coordinate escalations and engage additional technical resources during incidents, projects, and operational issues.
  • Improve SOC/MDR policies, procedures, standards, workflows, and escalation processes.
  • Drive improvements to ticketing, reporting, operational documentation, and service metrics.
  • Review alerts, incidents, reports, and operational trends on a weekly basis to maintain service quality.
  • Perform spot checks of security solutions and monitoring platforms to validate operational effectiveness.
  • Ensure MDR operations comply with information security policies, privacy standards, and operational controls.
  • Maintain accurate operational documentation, reporting records, and internal team procedures.

Requirements

  • 4+ years of experience in a SOC, NOC, Blue Team, or cybersecurity operations environment.
  • 2+ years of leadership, supervisory, or team coordination experience in security operations or managed services preferred.
  • Experience supporting customer-facing technical operations or managed security services environments.
  • Experience serving as an escalation point during operational incidents, outages, or security events.
  • Experience coordinating incident response efforts, operational workflows, and service delivery processes.
  • Hands-on experience with firewalls, SIEM platforms, IDS/IPS solutions, endpoint protection, antivirus solutions, and security monitoring/incident response platforms.
  • Experience supporting Windows and Linux operating systems in operational or security-focused environments.
  • Experience working in a fast-paced environment with multiple competing priorities and escalations.
  • Strong leadership, team management, and coaching/mentoring abilities.
  • Strong customer-facing communication, relationship management, written communication, reporting, and documentation skills.
  • Solid understanding of networking, security operations, incident response, troubleshooting, and decision-making.
  • Bachelor’s degree in Information Technology, Cybersecurity, Engineering, or a related field preferred.
  • Relevant cybersecurity, security operations, networking, or incident response certifications preferred.
  • Valid driver’s license and reliable transportation required where applicable.
  • Willingness and ability to participate in on-call escalations and occasional travel as needed.

Benefits

  • Annual salary starting at $115,000.
  • Medical, dental, and vision coverage.
  • 401(k) program.
  • Paid time off.
  • Floating holidays.
  • Paid holidays.
  • Comprehensive and competitive benefits package supporting career progression and personal wellbeing.

Interested in this position?

Apply directly on the company website

Apply Now

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