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Training and Quality Lead (WFH) - #35008

19 hours, 56 minutes ago
Philippines
Full-time
Senior
QA Engineer
Quality Assurance and Testing
CRM ERP Git HubSpot NetSuite Salesforce
Apply Now
Recruitment & Search Agency - Headhunter in the Philippines

Recruitment & Search Agency - Headhunter in the Philippines

Manila Recruitment is a top recruitment agency in the Philippines, offering hiring solutions for executive search, IT, developers, managers, and specialized roles. With a database of over 250,000 candidates, we provide innovative headhunting services a...

Professional Services
11-50
Founded 2010
View All Jobs 26

Description

  • Design, build, and continuously improve structured onboarding programs for new hires across Customer Success, Physician Experience, and Operations.
  • Develop role-specific training curricula covering product knowledge, platform navigation, communication standards, and healthcare industry context.
  • Create and maintain a training content library including SOPs, video walkthroughs, quick-reference guides, and knowledge base articles.
  • Facilitate live virtual training sessions, workshops, and role-play exercises for new and existing team members.
  • Track onboarding milestones and certifications and build dashboards to measure training effectiveness and knowledge retention.
  • Build and deliver sales training programs focused on consultative selling, objection handling, pipeline management, and conversion optimization.
  • Design and manage QA scoring frameworks for customer-facing and sales interactions across calls, emails, chat, and ticket resolution.
  • Conduct quality audits and calibration sessions with team leads to maintain consistent evaluation standards and coaching effectiveness.
  • Analyze QA and operational data to identify trends, develop coaching plans, and recommend process improvements.
  • Partner with department heads, Operations, Product, and leadership to standardize workflows, improve handoffs, and support strategic growth.

Requirements

  • 5+ years of experience in training, quality assurance, or learning & development, with a strong emphasis on sales training and sales QA.
  • Experience building onboarding programs from scratch or significantly improving existing ones.
  • Strong facilitation and presentation skills, with comfort leading virtual training sessions across time zones.
  • Proficiency creating training content such as written SOPs, screen recordings, slide decks, and LMS modules.
  • Excellent written and verbal English communication skills.
  • Data-driven mindset with experience tracking training KPIs and quality metrics.
  • Strong analytical skills with the ability to interpret dashboards, reports, and operational data.
  • Experience conducting training needs analysis and translating findings into actionable programs.
  • Ability to work cross-functionally and align multiple stakeholders across departments.
  • Preferred experience in SaaS, BPO, or healthcare-adjacent environments, subscription-based business models, CRM/ERP tools like Odoo, Salesforce, NetSuite, or HubSpot, consultative selling methodologies such as Sandler or SPIN, instructional design or adult learning principles, mentoring trainers or QA analysts, and supporting scaling teams in high-growth environments.

Benefits

  • Remote/WFH work arrangement.
  • Permanent, direct-hire full-time employment.
  • Monday to Friday schedule, 9pm to 6am PH Time.
  • Opportunity to work in a fast-growing healthcare marketplace/platform.
  • Foundational role with high visibility and direct impact on customer retention, team scalability, and leadership bandwidth.

Interested in this position?

Apply directly on the company website

Apply Now

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