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Director of Account Management Mass Market

3 weeks, 1 day ago
United States
Full-time
Lead
Account Manager
Sales and Business Development
Apply Now
Verra Mobility

Verra Mobility

Verra Mobility is a global leader in smart transportation technologies, offering innovative solutions for safe and efficient mobility worldwide.

Road & Rail
1K-5K
Founded 1987
View All Jobs 4

Description

  • Serve as the primary executive point of accountability for assigned mass market accounts.
  • Build and maintain C-suite and SVP-level relationships across customer organizations.
  • Own renewals, pricing strategy, and commercial negotiations for mass market accounts.
  • Identify and execute expansion opportunities across new products, services, geographies, and use cases.
  • Develop and lead multi-year account plans covering revenue growth, retention, risk mitigation, product adoption, and executive engagement.
  • Review account health regularly with executive leadership.
  • Collaborate with Product, Engineering, Sales, Operations, Finance, Legal, and Customer Success on customer solutions and commitments.
  • Represent customer needs internally to influence product prioritization, investment decisions, and operating model improvements.
  • Proactively identify and manage risks related to renewals, service performance, and regulatory or operational changes.
  • Lead executive-level issue resolution and mentor/manage account managers and client support specialists.

Requirements

  • 10+ years of experience in mass market account management, enterprise sales, or commercial leadership.
  • Experience in consulting, mass market planning, solutions architecture, or business development within mobility, transportation technology, government services, or a related field is highly preferred.
  • Proven success managing large, complex, multi-year customer relationships.
  • Strong ability to operate in complex matrix, cross-functional environments.
  • Excellent communication, negotiation, and leadership skills.
  • Strong executive presence with the ability to engage and influence C-suite stakeholders.
  • Experience navigating cross-functional organizations and complex deal structures.
  • Background in technology, SaaS, mobility, transportation, or regulated industries is preferred.
  • Must pass an NLETS background check.

Interested in this position?

Apply directly on the company website

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