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Director, Client Services

1 week, 4 days ago
United States
Full-time
Senior
Account Manager
Project and Program Management
CRM Digital Marketing Social Media Marketing
Apply Now
Real Chemistry

Real Chemistry

Real Chemistry is an end-to-end healthcare experience group that combines AI and innovative ideas to transform the healthcare industry. With a focus on creating AI-powered, idea-driven healthcare experiences, the company drives commercial success for h...

Professional Services
1K-5K
Founded 2001
View All Jobs 23

Description

  • Serve as the main client contact for omnichannel strategy and operations teams.
  • Lead 1-2 integrated client relationships across multiple marketing disciplines.
  • Own the full customer experience across strategy, creative, media, CRM, analytics, martech, and omnichannel partners.
  • Manage client communication, expectations, risks, staffing needs, and strategic counsel across workstreams.
  • Act as the escalation point for senior client stakeholders and multidisciplinary teams.
  • Develop integrated plans, scopes of work, and change orders with internal and client partners.
  • Create POVs, business-objective summaries, strategic plans, recommendations, and client-ready presentations.
  • Provide counsel on campaign performance, measurement, reporting, and optimization opportunities.
  • Translate data, research, and insights into actionable marketing recommendations.
  • Manage account operations, financial tracking, invoicing, forecasting, and profitability.
  • Lead integrated agency team discussions and resolve delivery issues across workstreams.
  • Partner with internal leads to improve processes, delivery models, and capability growth.

Requirements

  • 4+ years of active management of performance marketing or advertising-driven client activities across websites, display, video, social, and search.
  • Experience in a leadership role in marketing or advertising, ideally in healthcare, pharma, biotech, payor, provider, or healthtech environments.
  • Strong client-service skills with experience managing senior relationships, complex issues, and multiple stakeholders.
  • Solid knowledge of omnichannel strategy, analytics inputs, and performance measurement processes.
  • Ability to translate data, insights, segmentation, lead scoring, and workflow considerations into clear recommendations.
  • Experience managing budgets, scopes, fees, forecasts, invoices, and out-of-scope conversations.
  • Superb presentation and writing skills, including executive-ready materials and client presentations.
  • Comfort working under pressure, prioritizing effectively, and leading multidisciplinary teams.
  • Understanding of paid media platforms, advertising processes, campaign data, and reporting inputs.
  • Hybrid or remote work availability within the US, with in-person attendance required for some employees near an office.

Benefits

  • $105,000 - $155,000 pay range.
  • Comprehensive benefits program tailored to your region.
  • Private medical, dental, and vision plan options.
  • Generous holiday and paid time off.
  • Support for saving for the future.
  • Mental wellness coaching and support.
  • Access to more than 13,000 online classes through LinkedIn Learning.
  • Hybrid and remote flexibility, depending on role and location.

Interested in this position?

Apply directly on the company website

Apply Now

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