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Commercial Account Manager

3 weeks, 6 days ago
United States
Full-time
Senior
Account Manager
Customer and Technical Support
Apply Now
Reachdesk

Reachdesk

Reachdesk is the world's #1 global corporate gifting platform that enables B2B companies to deliver personalized gifts and direct mail at scale. With a focus on data-driven gifting, Reachdesk helps businesses grow their pipeline, close deals, and enhan...

Media
251-1K
Founded 2018
$6M raised
View All Jobs 13

Description

  • Own retention, renewals, and growth across a portfolio of existing customers.
  • Build strong, multi-threaded relationships with key stakeholders and decision-makers.
  • Drive upsell, cross-sell, and expansion opportunities within existing accounts.
  • Prospect to expand contractual opportunities across teams, departments, and use cases within your book of business.
  • Lead renewal and commercial conversations, including pricing, terms, and negotiation.
  • Run strategic account planning and business reviews tied to customer priorities and measurable outcomes.
  • Identify customer challenges early and work cross-functionally to resolve them.
  • Coordinate internal teams across Client Success, Swag Sourcing, Marketplace, and Logistics to help customers achieve the right outcomes.
  • Maintain strong forecasting discipline and pipeline visibility across your book of business.
  • Represent Reachdesk in executive-level discussions with confidence and professionalism.

Requirements

  • 5+ years of experience in account management, account executive, renewals, or similar commercially oriented roles with direct revenue ownership.
  • Proven track record of renewing, retaining, and growing revenue.
  • Sales, SDR/BDR, or account executive experience is strongly preferred.
  • Experience in subscription-based SaaS or other recurring-revenue environments with a consultative, strategic sales motion is strongly preferred.
  • Demonstrated success owning renewals, upsells, cross-sells, and expansion within an existing book of business.
  • Track record of creating pipeline and generating new opportunities within existing accounts.
  • Strong commercial judgment and problem-solving ability.
  • Proven ability to build executive-level relationships across complex organizations.
  • Strong written, verbal, and analytical skills with the ability to clearly explain and simplify complex concepts.
  • Highly self-motivated and organized, with the ability to manage multiple priorities in a fast-paced, innovative environment.

Benefits

  • Competitive salary of $160,000–$200,000 USD.
  • Stock options.
  • 401(k) matching program.
  • Dental, hearing, vision, and life insurance.
  • Flexible PTO.
  • Collaborative, innovative, and dedicated team culture.
  • Remote (U.S. Eastern Time Zone) or hybrid (New York Metro Area) work arrangement, based on location.

Interested in this position?

Apply directly on the company website

Apply Now

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