Senior Manager, Global Deal Desk

7 hours, 45 minutes ago
Full-time
Lead
Sales and Business Development
Raptor Technologies®

Raptor Technologies®

Raptor is driven by our mission to protect every child, every school, every day. Founded in 2002, Raptor provides integrated school safety software enabling schools to safeguard students and staff, screen visitors, track volunteers, report on drills, r...

Diversified Consumer Services
51-250
Founded 2002

Description

  • Build and scale the Deal Desk operating model, including engagement criteria, policies, approval frameworks, workflows, playbooks, and service levels.
  • Define when Deal Desk involvement is required and establish escalation paths for complex, high-risk, or non-standard deals.
  • Coordinate cross-functional reviews of strategic transactions involving Sales, Legal, Finance, Revenue, Customer Success, and Business Systems.
  • Review deal structures, pricing, discounts, products, billing requirements, contracts, and non-standard commercial terms.
  • Manage commercial exceptions, facilitate approvals, and document decisions through the cross-functional approval matrix.
  • Resolve discrepancies across quotes, contracts, purchase orders, Salesforce, and billing requirements.
  • Partner with Sales Operations on compensation and quota-crediting treatment for non-standard deals.
  • Ensure accurate ARR, deal economics, and commercial data across new business, renewals, expansions, contractions, and amendments.
  • Own Deal Desk and exception workflows in RevCloud, partnering with Business Systems on quoting, approvals, automation, and controls.
  • Support procurement requirements and serve as an escalation point for complex commercial and execution issues.

Requirements

  • 10+ years of experience in Deal Desk, Sales Operations, Revenue Operations, Commercial Operations, Finance, or a related function, including 3+ years in Deal Desk within B2B SaaS.
  • Experience managing complex SaaS transactions involving pricing, contracts, renewals, amendments, and non-standard commercial arrangements.
  • Experience building or significantly scaling a Deal Desk or similar commercial function.
  • Strong understanding of SaaS quote-to-cash, pricing, discounting, ARR, renewals, and commercial structures.
  • Strong Salesforce experience; RevCloud or similar CPQ/deal management experience is preferred.
  • Proven ability to build scalable processes in an evolving environment.
  • Strong project management experience leading cross-functional systems or process implementations.
  • Ability to influence stakeholders and drive accountability without direct authority.
  • Excellent communication, problem-solving, business judgment, and attention to detail.
  • Experience structuring government contracts or deals with K-12 entities is preferred.

Benefits

  • Remote-first work philosophy with workplace flexibility.
  • Flexible paid time off and 11 paid holidays annually.
  • Paid parental leave.
  • Medical, dental, and vision coverage, with employee-only medical coverage fully paid.
  • 401(k) employer contribution.
  • Company-paid life insurance, short-term disability, and long-term disability coverage.
  • Pet insurance.
  • Mentorship, leadership support, and career advancement opportunities.

Interested in this position?

Apply directly on the company website

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