Senior Implementation Engineer

2 weeks ago
Full-time
Senior
Customer and Technical Support
RapidSOS

RapidSOS

RapidSOS is an advanced emergency technology provider that connects life-saving data from various devices, apps, and sensors to emergency responders, enhancing response times and improving outcomes in critical situations.

Diversified Telecommunication Services
51-250
Founded 2013
$281M raised

Description

  • Serve as the primary technical point of contact for B2B partners during onboarding and ongoing account management.
  • Own launch timelines and technical implementation plans for new integrations.
  • Design and advise on end-to-end workflows, integration logic, and scalable technical architectures.
  • Partner with Customer Success to monitor post-live health, performance, and operational stability of strategic accounts.
  • Proactively identify risks, integration gaps, and optimization opportunities, then drive resolution.
  • Troubleshoot complex API and integration issues across distributed systems.
  • Collaborate cross-functionally with operations, product, engineering, sales engineering, and account management to align technical execution with business outcomes.
  • Support international business development teams in implementing and scaling solutions efficiently.
  • Provide project management oversight and structured feedback to Engineering on new product features impacting partners.

Requirements

  • 5-7+ years of experience as an Implementation Engineer, Integrations Engineer, Technical Account Manager, Solutions Architect, or Technical Project/Program Manager working directly with customers.
  • Proficiency with Python and experience using AI tools to accelerate development and leverage emerging technologies.
  • Strong understanding of REST APIs, webhooks, conditional logic, and system integrations.
  • Demonstrated success managing external technical stakeholders and improving the efficiency, reliability, or scalability of software integrations.
  • Experience supporting customer environments post go-live and maintaining operational health of live integrations.
  • Familiarity with customer support and ticketing workflows such as Zendesk, Jira, or similar tools.
  • Track record of managing multiple clients and concurrent technical initiatives with clear prioritization.
  • Strong communication skills with both technical and executive stakeholders.
  • Comfort operating in a high-growth environment where priorities shift quickly.
  • Self-motivated, data-driven, solutions-oriented, and comfortable taking ownership.
  • Willingness to collaborate cross-functionally and independently drive initiatives.
  • Ability and willingness to travel a few days per quarter for internal team gatherings and participate in a weekly on-call rotation.
  • Familiarity with Git, preferred.

Benefits

  • Competitive salary with a posted range of $140,000-$165,000.
  • Equity options and equity participation.
  • Competitive benefits package.
  • Remote-friendly role with #LI-Remote specified.
  • Dynamic, flexible, and fun startup work environment.
  • Opportunity to work with a passionate team on a globally meaningful mission.

Interested in this position?

Apply directly on the company website

Apply Now

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