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Network Operations Center (NOC) Engineer I

23 hours, 4 minutes ago
Anywhere
Full-time
Junior
Network Engineer
DevOps and Infrastructure
Apigee AWS Azure Bash CI/CD Datadog Docker Elasticsearch GitHub JIRA Kibana Kubernetes Linux Nagios OpsGenie PagerDuty PowerShell Python Shell Scripting Zabbix
Apply Now
RapidSOS

RapidSOS

RapidSOS is an advanced emergency technology provider that connects life-saving data from various devices, apps, and sensors to emergency responders, enhancing response times and improving outcomes in critical situations.

Diversified Telecommunication Services
51-250
Founded 2013
$281M raised
View All Jobs 3

Description

  • Monitor production and enterprise infrastructure and respond to alarms according to documented SLAs.
  • Work with Engineering and Customer Support teams to remediate alarms and incidents.
  • Continuously improve the environment through optimization and automation.
  • Create and update troubleshooting documentation and knowledge resources.
  • Perform operational tasks assigned by Engineering and Customer Support teams.
  • Support incident response, deployments, and infrastructure training as the role evolves.
  • Work with international teams to diagnose and resolve critical issues.
  • Build, tune, and maintain alerting rules and monitors so alerts are actionable and root causes are investigated.
  • Participate in post-incident reviews and contribute to blameless post-mortems.

Requirements

  • 2+ years of experience in a help desk environment or NOC role, ideally in a cloud-based environment.
  • Experience managing and creating alerts and monitors with enterprise tools such as Nagios, Zabbix, SolarWinds, or Datadog, with Datadog preferred.
  • Experience with incident management platforms such as PagerDuty, Opsgenie, or FireHydrant.
  • Experience with ticketing systems such as Jira and Zendesk.
  • Experience following runbooks and troubleshooting guides to remediate infrastructure or application issues.
  • Experience with infrastructure operations, with AWS or Azure preferred.
  • Technical aptitude and the ability to quickly learn and understand complex products or services.
  • Strong problem-solving and organizational skills for incident response and operational execution.
  • Strong written and verbal communication skills in English.
  • Ability to work flexible shifts and participate in a 24x7 on-call rotation.
  • Experience building log-based alert rules and investigating issues using centralized logging platforms such as ELK/Kibana or equivalent.
  • Comfort working in Kubernetes and Docker environments, including pod-level health triage.
  • Comfort working in a command-line environment such as Linux/bash or Windows CMD/PowerShell.
  • Bonus: Experience with AWS, Apigee, or ELK, with Elasticsearch as a major plus.
  • Bonus: Experience with automation scripting using shell, Python, and/or bash.
  • Bonus: Familiarity with CI/CD pipelines and how deployments relate to monitoring change windows.
  • Bonus: Experience creating pull requests in GitHub.

Benefits

  • Competitive salary in the $78,000-$85,000 range.
  • Equity options and equity participation.
  • Competitive benefits package.
  • Flexible work arrangement with remote, onsite, or hybrid options.
  • Dynamic, flexible, and fun startup environment.
  • Opportunity to work with a highly talented, mission-driven team.
  • The chance to contribute to solving a major global public safety challenge.

Interested in this position?

Apply directly on the company website

Apply Now

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