Director, Implementation Engineering

21 minutes ago
Full-time
Lead
Software Development
RapidSOS

RapidSOS

RapidSOS is an advanced emergency technology provider that connects life-saving data from various devices, apps, and sensors to emergency responders, enhancing response times and improving outcomes in critical situations.

Diversified Telecommunication Services
51-250
Founded 2013
$281M raised

Description

  • Lead the enterprise Implementation Engineering team and drive the shift to a code-first, AI-forward delivery model.
  • Own delivery for 250+ enterprise partners and customers, ensuring reliable Voice AI, call routing, and emergency service integrations.
  • Write code, architect integration solutions, and troubleshoot technical issues alongside the team.
  • Engage directly with enterprise customers when needed and represent RapidSOS credibly in technical conversations.
  • Collaborate with Product, Engineering, and Customer Success to improve onboarding velocity and customer satisfaction.
  • Build and scale the team through strategic hiring, mentorship, and skills development.
  • Establish technical standards, operational frameworks, and a formal on-call coverage model.
  • Own the team’s operational budget and manage vendor, tooling, contractor, and consultant relationships.

Requirements

  • 8+ years of total experience in engineering, sales engineering, solutions engineering, or implementation engineering.
  • 3+ years managing technical teams.
  • Experience in post-sales implementation.
  • Experience working with large enterprise customers.
  • Hands-on coding and troubleshooting experience with integration work.
  • Proficiency with REST APIs and Python for integrations and implementations.
  • AI-forward mindset and comfort using emerging tools to accelerate delivery.
  • Strong communication and collaboration skills with enterprise stakeholders.
  • Demonstrated problem-solving ability in complex, ambiguous situations.
  • Self-motivated, ownership-oriented, and adaptable in a fast-paced environment.

Benefits

  • Salary range of $190,000-$220,000.
  • Equity options.
  • Competitive salary and benefits.
  • Flexible work environment.
  • Opportunity to work on a mission-driven team addressing a major global challenge.

Interested in this position?

Apply directly on the company website

Apply Now

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