Guest Experience Manager

20 hours, 52 minutes ago
Full-time
Junior
Customer and Technical Support
Raise Away

Raise Away

Raise Away is a New York-based company that specializes in innovative fundraising solutions for nonprofits, schools, and fundraisers. The company focuses on risk-free luxury travel auction packages, allowing organizations to tap into donors' vacation budgets. With fewer than 25 employees, Raise Away reported revenue of $9 million and operates in the consumer services industry. The company provides luxurious vacation packages for auctions, enabling nonprofits to access untapped vacation funds without financial risk. Raise Away partners with professional benefit auctioneers to enhance charity events and offers additional fundraising tools, including Google Grants management and an upcoming platform called NPOW, set to launch in Q1 2025. They also provide technology and marketing support, helping organizations with campaign strategies across various digital channels.

hospitality
11-50
Founded 2018

Description

  • Communicate with trip winners by email and phone to coordinate their travel experience.
  • Manage travel dates and logistics with vendors and internal team members.
  • Build and maintain detailed travel itineraries including flights, activities, tours, dinners, and add-ons.
  • Offer upgrades and additional nights, and research and book vendor add-ons.
  • Provide on-call concierge support and address guest needs outside the packaged experience.
  • Follow up with trip winners after travel to collect feedback.
  • Identify opportunities to improve the guest experience and share solutions with the team.
  • Manage tasks and data entry in HubSpot CRM.
  • Support the Booking Team on quarterly projects and participate in weekly meetings and team collaboration tools.

Requirements

  • Experience in product development, design, or a similar role focused on creating consumer experiences.
  • Past experience in the travel industry is a plus.
  • Strong verbal and written communication skills, including experience presenting.
  • Excellent time management and organizational skills.
  • Proactive, independent problem-solving ability.
  • Strong customer service skills are required.
  • Experience in hospitality or customer service is a plus.
  • Proficiency with Google Workspace is a plus, but not required.
  • Prior HubSpot knowledge is a plus.
  • Ability to work 100% remotely as a self-starter and manage your own schedule.

Benefits

  • Unlimited vacation.
  • 100% remote flexible work environment.
  • Base salary of $60,000-$70,000, depending on experience.
  • Health, dental, 401(k), and life insurance benefits.
  • Travel to destinations around the world at company expense.
  • Passport Program: one Raise Away trip per year plus airfare.
  • Level Up internal fund for personal and professional growth.

Interested in this position?

Apply directly on the company website

Apply Now

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