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Client Experience Agent (EST)

20 hours, 21 minutes ago
United States
Full-time
Junior
Customer Success
Customer and Technical Support
Agile
Apply Now
[solidcore]

[solidcore]

[solidcore] offers a high-intensity, low-impact full body workout that redefines Pilates through slow and controlled movements on a reformer, aimed at breaking down muscle fibers to promote strength and sculpting in a team environment.

Hotels, Restaurants & Leisure
251-1K
Founded 2013
View All Jobs 5

Description

  • Manage high-volume inbound client communications across phone, live chat, email, and social media.
  • Handle phone inquiries efficiently, targeting under-3-minute response times and first-call resolution when possible.
  • Monitor and respond to multiple live chat conversations while maintaining personalized client support.
  • Document client interactions thoroughly in the CX platform to support follow-up and continuity.
  • Resolve client grievances promptly in alignment with company processes and standards.
  • Manage client memberships, including adjustments, policy enforcement, and client education.
  • Provide real-time support for booking issues, membership questions, and studio-related inquiries.
  • Maintain an elevated, personalized client experience across all touchpoints.
  • Develop and implement strategies to improve and optimize the client experience.

Requirements

  • 6-12 months of client experience or customer service experience, preferably with phone and chat support.
  • Excellent phone etiquette with a professional and friendly tone.
  • Strong typing skills with the ability to maintain accuracy while handling multiple chats.
  • Proficiency with phone systems, chat platforms, and ticketing systems.
  • Strong interpersonal skills and a client-first mindset.
  • Ability to identify and communicate improvement opportunities across the CX team and organization.
  • Growth mindset with openness to process and policy changes.
  • Exceptional written and verbal communication skills.
  • Strong problem-solving ability and passion for client service.
  • Quiet, professional home work environment with reliable high-speed internet.
  • Intercom and MindBody Online proficiency preferred.
  • Must reside within 25 miles of a [solidcore] studio in the Eastern Time Zone.

Benefits

  • $42,000-$49,000 annual compensation, based on experience.
  • Performance-based bonus eligibility.
  • Monthly cell phone stipend.
  • 401(k) with employer match.
  • Health, dental, and vision insurance.
  • Flexible PTO.
  • Free drop-in classes at [solidcore].

Interested in this position?

Apply directly on the company website

Apply Now

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