Solution Consultant - Remote

9 hours, 13 minutes ago
Full-time
Mid Level
Customer and Technical Support
RainFocus

RainFocus

RainFocus simplifies event management, unifies program experiences, and optimizes omnichannel marketing for virtual, in-person, and hybrid events. The platform fuels events with data connectivity, enabling personalized marketing campaigns and faster de...

IT Services
251-1K
Founded 2013
$42M raised

Description

  • Become an expert in the RainFocus platform and related products.
  • Work with clients to identify business requirements, workflows, and platform configuration needs.
  • Facilitate system design and architecture workshops with clients and internal partners.
  • Configure the RainFocus platform and train client administrators on tools and processes.
  • Document requirements, solution designs, testing plans, milestones, tasks, and estimates.
  • Provide regular status updates to project managers and communicate issues and risks to leadership.
  • Lead solution project calls and client demos.
  • Identify and mitigate implementation risks to support project success.
  • Mentor and train peers within the Client Success organization and contribute to consulting best practices.
  • Contribute to implementation tools, processes, and templates.

Requirements

  • 2-7+ years of software implementation experience for Solution Consultant roles, or 7+ years for Senior Solution Consultant roles.
  • Fluent in both English and Japanese.
  • Experience delivering SaaS solutions through platform configuration rather than custom development.
  • Experience implementing SaaS platforms for enterprise clients, including gathering and documenting complex requirements, configurations, and integrations.
  • Ability to think strategically and ensure solutions support business goals.
  • Proven ability to create efficiencies through process design and measure adoption for both internal and client-facing processes.
  • Strong problem-solving, improvisation, and independent working skills.
  • Ability to perform consistently under pressure in a fast-paced, dynamic environment.
  • Superior written and verbal communication skills.
  • HTML, CSS, SQL, and JSON are optional but preferred.
  • Ability to travel domestically or internationally up to 20%.

Benefits

  • Competitive salaries.
  • Competitive benefits package.
  • 401(k) retirement plan.
  • Generous PTO.
  • Opportunities to work on impactful events for global enterprise clients.
  • Team-building activities.
  • Remote work location flexibility in Japanese-speaking regions, including Japan, Brazil, Australia, Taiwan, the Philippines, and Indonesia.

Interested in this position?

Apply directly on the company website

Apply Now

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