Оператор контактного центру банку

1 month, 1 week ago
Full-time
Entry Level
Customer and Technical Support
Raiffeisen Bank Ukraine

Raiffeisen Bank Ukraine

Raiffeisen Bank Public Joint Stock Company provides a broad range of standard and innovative banking services through its nationwide network in Ukraine. The bank, part of Raiffeisen International Bank Holding AG Group, focuses on effective management, ...

Banks
10K-50K
Founded 1992

Description

  • Handle customer inquiries about personal banking account services by phone.
  • Respond to customer inquiries in Raiffeisen Online chat about personal banking account services.
  • Support business clients, individual entrepreneurs, corporate clients, and their representatives with banking service questions by phone.
  • Make outbound calls to bank customers, both individuals and business clients, to sell bank products.
  • Conduct remote onboarding of new clients via video communication.
  • Sell bank products while assisting customers with service-related requests.
  • Communicate clearly and effectively with different types of clients.
  • Work collaboratively with the team and learn quickly in a high-volume support environment.

Requirements

  • Fluent in Ukrainian.
  • Basic computer skills.
  • Stable internet connection and backup power supply during electricity outages.
  • Willingness to work in telephone sales.
  • Ability to learn quickly and absorb large amounts of information.
  • Strong interpersonal communication skills and ability to connect with different people.
  • Ability to work effectively in a team.
  • Ability to explain complex things in a simple way.

Benefits

  • Competitive salary with stable income.
  • Referral bonus program for bringing new colleagues to Raiffeisen Bank.
  • Official employment and a social package.
  • 28 days of paid vacation.
  • Additional maternity/paternity support, including extra leave for fathers and financial support for parents at the birth of a child.
  • Remote work from anywhere in Ukraine with modern equipment provided.
  • Health insurance from the first working day, plus access to a psychologist, nutritionist, or lawyer.
  • Discount programs for sports and purchases, family days, office massage, and access to more than 130 online learning resources with mentoring and onboarding support.

Interested in this position?

Apply directly on the company website

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