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Customer Support Specialist - MerusCase

1 month, 1 week ago
United States
Full-time
Junior
Customer Support
Technical Writing and Documentation
Apply Now
Paradigm

Paradigm

Paradigm provides institutional-grade liquidity for crypto derivatives, offering deep liquidity for 120+ products across any asset, instrument, or strategy. Traders can trade with any counterparty and settle on the venue of their choice. The platform e...

Internet Software & Services
51-250
Founded 2018
$37M raised
View All Jobs 10

Description

  • Support existing customers via chat, email, and phone.
  • Diagnose and troubleshoot client issues.
  • Onboard new customers through training calls and check-ins.
  • Continuously learn and maintain expertise in MerusCase features.
  • Write and update help center materials.
  • Improve client retention.
  • Work with stakeholders to understand evolving customer needs.
  • Handle other duties as assigned.

Requirements

  • 1-2 years of customer support experience.
  • SaaS experience preferred.
  • Strong initiative and creative problem-solving skills.
  • Strong written and verbal communication skills with the ability to understand customer needs.
  • Ability to work well both independently and as part of a team.
  • Excellent conflict management skills.
  • Experience in the legal or consulting industry is advantageous.
  • Ability to engage, influence, and inspire stakeholders to drive collaboration and alignment.
  • Familiarity with user-experience design principles and data analytics.

Benefits

  • Competitive salary.
  • Paid vacation, sick leave, and parental leave.
  • Remote working flexibility.
  • Company culture that encourages work-life balance.
  • 100% paid PPO medical, dental, and vision insurance.
  • 401(k) matching.
  • Equity grants.

Interested in this position?

Apply directly on the company website

Apply Now

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