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Manager, Customer Success (Scaled & Digital)

2 hours, 11 minutes ago
Anywhere
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CRM HubSpot Salesforce
Apply Now
Radicle Health

Radicle Health

Radicle Health acquires mission critical human services software companies and provides technology solutions for over 12,000 organizations in the US and Canada. With a focus on collaboration and innovation, Radicle Health's platforms empower human serv...

Internet Software & Services
11-50
View All Jobs 5

Description

  • Lead, coach, and develop a team of Customer Success Managers with clear performance expectations and accountability.
  • Oversee scaled customer health, risk management, renewals, growth opportunities, and escalations.
  • Own retention, net revenue retention, renewal, growth, and forecasting goals for the scaled portfolio.
  • Develop and execute the digital Customer Success strategy across customer segments.
  • Manage 1:many programs such as office hours, town halls, targeted email campaigns, and automated customer journeys.
  • Plan and deliver customer programs, including content, presenters, invitations, facilitation, and follow-up.
  • Measure program reach, engagement, product adoption, satisfaction, and retention; refine programs using data and feedback.
  • Use Salesforce and customer success tools to maintain data, prioritize outreach, and report performance.
  • Collaborate with Marketing, Product, Training, Implementation, Billing, Support, and Customer Success teams.
  • Share customer feedback and trends to inform internal planning across the product portfolio.

Requirements

  • At least 5 years of experience in customer success or a related field, including at least 3 years in a leadership role.
  • Experience leading teams through change in a mission-driven environment.
  • Experience building digital or scaled Customer Success programs, including 1:many and automated communications.
  • Experience managing renewals, expansion strategies, customer risk, retention, and revenue goals.
  • Strong presentation, facilitation, writing, and customer communication skills.
  • Proficiency with Salesforce, HubSpot, or another CRM, plus customer success and automation tools.
  • Strong problem-solving and cross-functional collaboration skills across a multi-product portfolio.
  • Familiarity with electronic health record software and the human services sector is preferred.

Benefits

  • Remote work arrangement with a remote work stipend.
  • Base salary of $140,000–$160,000 plus variable compensation.
  • Unlimited PTO, paid holidays, and volunteer time off.
  • Medical, dental, and vision healthcare coverage.
  • 401(k) matching.
  • Paid parental leave.

Interested in this position?

Apply directly on the company website

Apply Now

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