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Service Delivery Coordinator - Remote - CA Only

3 weeks ago
United States
Full-time
Junior
Operations Specialist
Customer and Technical Support
CRM Salesforce
Apply Now
Race Communications

Race Communications

Race Communications specializes in providing high-speed fiber optic internet services to both residential and business customers, leveraging its advanced FTTP technology to deliver faster and more reliable internet connectivity than major competitors.

Diversified Telecommunication Services
51-250
Founded 1994
View All Jobs 3

Description

  • Manage the full service delivery lifecycle from order acceptance through service activation and handoff to support.
  • Validate orders for technical accuracy, serviceability, and construction requirements.
  • Track and coordinate delivery milestones including design, permitting, construction, splicing, testing, and turn-up.
  • Serve as the primary service delivery contact for ICB partners and direct business customers.
  • Provide clear status updates and resolve issues impacting delivery timelines.
  • Coordinate with Sales, Engineering, Construction, Field Operations, Provisioning, and Network Operations teams.
  • Schedule site surveys, fiber installs, demarc extensions, and service turn-ups.
  • Identify and escalate risks related to construction, access, permitting, or third-party dependencies.
  • Work with third-party contractors, construction vendors, and local agencies as needed.
  • Maintain accurate records in CRM, order management, and ticketing systems and support reporting and continuous improvement.

Requirements

  • Eligibility for U.S. employment without sponsorship.
  • Must be at least 18 years of age.
  • High school diploma or equivalent required.
  • Associate’s degree or equivalent combination of education and experience preferred.
  • 2+ years of experience in service delivery, operations, or project coordination within a telecom, fiber ISP, or carrier environment required.
  • Strong understanding of fiber service delivery workflows, including construction and provisioning required.
  • Experience collaborating with customers, partners, and internal teams in fast-paced, multi-stakeholder environments required.
  • Proficiency with CRM and ticketing systems; Salesforce or similar preferred.
  • Experience supporting ICB / channel partner models preferred.
  • Knowledge of fiber-based services such as DIA, Ethernet, Dedicated Fiber, and Wholesale connectivity preferred.
  • Familiarity with permitting, construction timelines, and right-of-way considerations preferred.
  • Experience coordinating field operations and service turn-ups preferred.
  • Understanding of SLAs and enterprise service delivery expectations preferred.
  • Must be available to work nights, weekends, holidays, and overtime as required for emergency repairs, outage restoration, and urgent maintenance needs.
  • Must be able to speak, read, write, and understand English as the primary workplace language.
  • Spanish bilingual skills are desirable.

Benefits

  • Compensation of $23–$26 per hour.
  • 100% company-paid medical and dental insurance.
  • Free fiber internet service for employees living in the service area.
  • PTO including vacation and sick time.
  • 11 paid holidays.
  • Paid birthdays.
  • 401(k) matching at 4%.
  • Growth potential with promotions and new challenges.

Interested in this position?

Apply directly on the company website

Apply Now

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