Project Manager, Enterprise Merchandise

1 month, 3 weeks ago
Full-time
Mid Level
Project and Program Management
Quince

Quince

Quince challenges the notion that quality comes at a high price. They aim to provide products of equal or superior quality to luxury brands at significantly lower prices by eliminating middlemen and overseeing every aspect of production. Their goods ar...

Textiles, Apparel & Luxury Goods
51-250
Founded 2018
$64M raised

Description

  • Support Account Executives during the sales process by gathering deal information, reviewing inventory levels, and coordinating with vendors to plan orders.
  • Take over client communications after a project is sold, from logo approval through billing.
  • Finalize customization details, share progress photos and updates, and communicate delivery dates to clients.
  • Serve as the liaison between the Hong Kong-based project manager and U.S.-based clients for approvals.
  • Track project updates in the B2B operations tracker and share status updates with clients.
  • Coordinate with Account Executives as needed throughout the project lifecycle.
  • Assist clients with sample returns and shipping/tracking for samples and complete orders.
  • Troubleshoot missing or lost items and answer product and inventory questions.
  • Field requests to expedite samples when possible.

Requirements

  • Knowledge of Google Sheets is required.
  • Preferred experience with a CRM, specifically HubSpot.
  • Ability to work as a self-starter in a fast-paced environment with few policies and procedures.
  • Strong detail orientation and accuracy throughout the process.
  • Ability to operate with a strong sense of urgency.
  • Customer service orientation and a customer-obsessed mindset.
  • Initiative to respond to customers quickly and proactively.
  • Comfort working directly with U.S.-based and Hong Kong-based teams.
  • Employment is contingent upon successful completion of a background check.

Benefits

  • Base salary range of $60,000 to $70,000 USD.
  • Bonus may be provided for eligible roles.
  • Equity may be provided for eligible roles.
  • Mission-driven work focused on sustainable, accessible retail.
  • Opportunity to work alongside talented colleagues on meaningful challenges.
  • Equal employment opportunity and reasonable accommodation support.

Interested in this position?

Apply directly on the company website

Apply Now

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