Senior Account Manager

2 days, 8 hours ago
Full-time
Senior
Customer and Technical Support
Quantum Metric

Quantum Metric

Quantum Metric is a leader in Continuous Product Design, empowering organizations to prioritize customer needs and drive value. Capturing insights from 29% of internet users, they support global brands in various industries.

Professional Services
251-1K
Founded 2015
$251M raised

Description

  • Serve as the primary point of contact for key enterprise accounts and build executive-level client relationships.
  • Develop and execute strategic account plans to drive expansion and increase customer lifetime value.
  • Own renewal and expansion goals, including forecasting, negotiation, retention, and growth execution.
  • Partner with Customer Success, Sales, Product, and Marketing teams to identify and pursue account opportunities.
  • Lead Quarterly Business Reviews with executive and C-suite stakeholders to align on business outcomes and impact.
  • Maintain accurate account health, renewal status, and growth opportunity updates in internal systems.
  • Identify and support customer advocacy opportunities such as case studies, speaking engagements, and webinars.
  • Educate executive stakeholders on new features, advanced use cases, and enterprise integrations to drive adoption and growth.

Requirements

  • Bachelor's degree in Business Administration, Management, or a related field.
  • 7+ years of progressive experience managing and growing large, complex enterprise accounts.
  • Proven ability to develop and execute strategic plans and manage complex projects with executive oversight.
  • Strong verbal, written, and presentation skills with the ability to influence executive and C-suite stakeholders.
  • Demonstrated success meeting and exceeding customer retention and expansion goals.
  • Ability to manage multiple account initiatives simultaneously with strong organization and attention to detail.
  • Solutions-oriented, collaborative approach to solving complex internal and external issues.
  • Eagerness to learn and be coached, with a proactive approach to sharing learnings with peers.
  • Ability to travel approximately 20-30% of the time for client engagements and industry events.
  • Experience with executive-level strategic reviews, contract negotiation, and renewals is preferred.

Benefits

  • 99% of the base medical plan paid by the company, plus dental and vision insurance.
  • FSA, DCFSA, and HSA accounts.
  • Employee Assistance Program, telehealth options, and voluntary life/AD&D, STD, LTD, critical illness, and accident coverage.
  • 401(k) with employer match and options/equity.
  • Unlimited paid time off, 13 company holidays, sick leave, and parental/adoption leave.
  • Wellness perks including fitness app discounts and a Healthy Rewards program.
  • Flexible work environment, one-time work-from-home stipend, and monthly business expense stipend.
  • Professional development support including robust onboarding and training, promotional opportunities, and rewards/recognition programs.

Interested in this position?

Apply directly on the company website

Apply Now

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