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Senior Merchant Success Manager (Drive), Enterprise Sales

8 hours, 27 minutes ago
United States
Full-time
Mid Level
Account Manager
Sales and Business Development
Salesforce Tableau
Apply Now
DoorDash

DoorDash

DoorDash empowers small business owners by providing an affordable and convenient platform for local delivery services, primarily focusing on restaurant food delivery.

Air Freight & Logistics
10K-50K
Founded 2012
View All Jobs 40

Description

  • Develop growth plans and lead day-to-day execution for a portfolio of franchise groups and brands.
  • Engage franchisees in strategy discussions to grow Drive adoption, utilization, and profitability.
  • Introduce and execute white-label growth opportunities to expand partnership depth and revenue streams.
  • Build and maintain relationships with franchise C-suite leaders and strategy and operations teams.
  • Conduct business reviews with key decision makers to review performance and define forward-looking strategies.
  • Identify franchisee needs, prioritize them by business impact, and co-create solutions.
  • Serve as the primary point of contact for issues and own resolution.
  • Drive operational improvements to improve the experience for store operators and customers.
  • Use playbooks, tools, and internal resources to resolve roadblocks and improve efficiency.
  • Partner cross-functionally with the Drive team to improve the franchisee experience and inform the product roadmap.

Requirements

  • 3-5+ years of experience in consulting, client success, account management, or sales.
  • Proven success working cross-functionally with product, marketing, and operations teams to build creative solutions.
  • Expert communication and interpersonal skills.
  • Bachelor’s degree required.
  • Experience in a high-growth or early-stage startup environment (preferred).
  • Experience with marketplaces, operations, logistics, or unit economics (preferred).
  • Proficiency with analytics and visualization tools such as Sigma, Tableau, or Excel (preferred).
  • Knowledge of CRM software such as Salesforce (preferred).
  • Strong organizational skills and attention to detail.
  • Ability to work in a fast-paced environment with a strong bias for action.

Benefits

  • Base salary of $35.36-$52 per hour.
  • Total on-target earnings of $44.20-$65 per hour including commissions.
  • Sales commission opportunity.
  • 401(k) plan with employer matching.
  • 16 weeks of paid parental leave.
  • Medical, dental, and vision benefits.
  • 11 paid holidays, paid time off, and paid sick leave.
  • Wellness benefits, commuter benefits match, and a mental health program.

Interested in this position?

Apply directly on the company website

Apply Now

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